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Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience

Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience. LOEX Annual Conference 2011 Fort Worth, Texas. Heidi Steiner Distance Learning Librarian Norwich University @ heidisteiner. Concept of reference as instruction

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Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience

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  1. Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience LOEX Annual Conference 2011 Fort Worth, Texas Heidi Steiner Distance Learning Librarian Norwich University @heidisteiner

  2. Concept of reference as instruction • Role of learning styles in providing instruction in virtual reference • Barriers to providing instruction in virtual reference • Technology to make the most of teachable moments

  3. Teachable Moment

  4. Reference is instruction and virtual reference is no exception

  5. Learning Styles Visual Auditory Kinesthetic Virtual reference does not address anyof these.

  6. Communication Labor Intensive Barriers Technical Problems Endeavor Lack of Personal Connection

  7. Instructional Strategies “Show, Don’t Tell” “Let Users Drive” Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.

  8. Flexible and free technologies • Screencasting • Screen sharing • Web conferencing

  9. On-the-fly Screencasting

  10. Screenjelly www.screenjelly.com

  11. Screenr www.screenr.com

  12. Screencast-o-matic www.screencastomatic.com

  13. Other Screencasting Options Jing • www.techsmith.com/jing/ GoView • www.goview.com ScreenCastle • www.screencastle.com

  14. Screen sharing

  15. join.me http://join.me

  16. Presenter

  17. Viewer

  18. ShowMyPC www.showmypc.com

  19. ShowMyPC Presenter Viewer

  20. Mikogo www.mikogo.com

  21. Mikogo Presenter Viewer Robust Options

  22. Online and Distance Students

  23. Research Consultations

  24. http://www.learncentral.org/user/vroomreg

  25. www.tungle.me

  26. Big Marker www.bigmarker.com

  27. Big Marker

  28. Big Marker

  29. Adobe ConnectNow www.acrobat.com

  30. Adobe ConnectNow

  31. References • Burkhardt, A. (2011). Don’t Make It Easy For Them. ACRLog. Retrieved from: http://acrlog.org/2011/01/04/dont-make-it-easy-for-them/ • Desai, C.M. & Graves, S.J. (2008). Cyberspace or face-to-face: The teachable moment and changing reference mediums. Reference & User Services Quarterly, 47(3): 242-254. • Elmborg, J.K. (2002). Teaching at the desk: Toward a reference pedagogy. portal, 2(3): 455-464. • Jacobsen, M. (January 11, 2011). Screencasting for an audience of one. Library Journal .Retrieved from: http://www.libraryjournal.com/lj/reviewsreference/888274-283/reference_backtalk_screencasting_for_an.html.csp Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.

  32. Image Credits All Creative Commons Licensed Content from flickr • Sunshine Skyway Bridge Tampa Bay Florida by DhavalJanihttp://www.flickr.com/photos/dhavaljani/1307550077/ • At the Reference Desk by Seattle University Law Library http://www.flickr.com/photos/sulawlib/2701685288/ • Goal setting by Justin See http://www.flickr.com/photos/koalazymonkey/4223761895/ • learn by Mark Brannan http://www.flickr.com/photos/heycoach/1197947341/ • Questions by Oberazzihttp://www.flickr.com/photos/oberazzi/318947873/ • Keyboard in action by lapideohttp://www.flickr.com/photos/lapideo/198046070/ • eyeball by Jeff Cheng http://www.flickr.com/photos/jeffcheng/63765715/ • Hear beyond by against perfection http://www.flickr.com/photos/raynne/1075592952/ • hand touch a ray of light by riccardocehttp://www.flickr.com/photos/riccardoce/2710316218/ • Union Station Security Barriers by Mr. T in DC http://www.flickr.com/photos/mr_t_in_dc/2920835932/ • Frustration by Sharon Pak http://www.flickr.com/photos/sh4r0nn/5172868828/ • - Hand by Blair http://www.flickr.com/photos/mysteriousphotographer/114914023/ • - Steering Wheel by Kenya Allmondhttp://www.flickr.com/photos/kenya/152198603/ • - Flexible Water Tap by Simon Bierwaldhttp://www.flickr.com/photos/indeed/2422651765/ • - flying by { pranav } http://www.flickr.com/photos/neychurluvr/3469129491/ • - Mirrors by urimalhttp://www.flickr.com/photos/malurisho/2924173228/ • Distance by Nikhttp://www.flickr.com/photos/insaneninja/119367739/ • Doing research by Viewoftheworldhttp://www.flickr.com/photos/view/142745616/ • Santo 17 camp where Plan is actively involved with the community by PlanUKhttp://www.flickr.com/photos/planuk/4776751323/ • Write Your Story Blank Lined Notebook Paper by D . Sharon Pruitt http://www.flickr.com/photos/pinksherbet/4812267249/ • 3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/ • thank you by jencollinshttp://www.flickr.com/photos/jenosaur/4051305996/

  33. Questions?

  34. Heidi Steiner Distance Learning Librarian Norwich University 802.485.2171 hsteiner@norwich.edu @heidisteiner

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