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Alan Lovelace Director of Human Resources RPM Pizza LLC September 2008

Alan Lovelace Director of Human Resources RPM Pizza LLC September 2008. Team Member Training Program. Online training: Web-hosted through Sysdine Easily Customizable Content More Knowledgeable and Confident Team Members. “New Team Members can support operations from Day 1.”. Content on.

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Alan Lovelace Director of Human Resources RPM Pizza LLC September 2008

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  1. Alan Lovelace Director of Human Resources RPM Pizza LLC September 2008

  2. Team Member Training Program Online training: • Web-hosted through Sysdine • Easily Customizable Content • More Knowledgeable and Confident Team Members “New Team Members can support operations from Day 1.”

  3. Content on • Security and Integrity Measures • Username/Password accessible • Hierarchical structure • Tracks Team Member usage and results • Allows for optional at home usage • Course Development & Management • Courses can be made with PowerPoint • Upload custom courses to website • Easy to manage version control • Update once (unlike CD versions)

  4. Content on • Date that the tutorial was completed • Date that the Certification was completed • Course Structure: • Tutorial • Review • Exam • Hands on Training • Position Observation Checklist ( for Certifications) • Date that the exam was completed

  5. Web-Hosted by • New User Administration • Assign Log In and enter personal information • Assign Job • Course Assignment • Automatically based on Job, or • Manually • Team Member is ready for training • Will only let you take them in order

  6. Training Tracks by Job CSR Training Driver Training NTO NTO Itemization Itemization Hospitality Hospitality Labeling & Packaging Labeling & Packaging Advance Hospitality Advance Hospitality Ordertaking Ordertaking CSR Certification Driver Safety and Training Additional CSR Training Driver Certification $0.10 - Dough Additional Driver Training $0.05 - Sauce/Cost & Oven Dough - $0.15 $0.05 - Prep & Clean/Sanitize Sauce/Cost & Oven - $0.10 Prep & Clean/Sanitize - $0.10 CSR Certification - $0.10

  7. Training Program Checklist • Tasks broke down by: • Job • Day • Hour • Working Independently • CSRs on Day 3 • Drivers on Day 4 • Position Certification • Position Observation Checklist complete within 4 weeks of Day 1.

  8. Training and Coaching • Training Managers vary depending on the store’s needs: • Driver Team Leader • CSR Team Leader • Assistant Managers • Managers • Train the Trainer • Training and Coaching Course • Teaches difference in Training and Coaching • Teaches why Coaching is critical in this process • Tutorial, Review, and Exam • Certification

  9. Questions on Team Member Training Program? Resources • Operational Sharing from RPM Pizza, LLC • Guidelines for New Team Member Training in Sysdine • POCs for CSR and Driver • www.sysdine.com Company that hosts our e-learning solutions • www.articulate.com/rapid-elearning/Tips on making e-learning courses • Non-Designer's Design Book, The (3rd Edition) (Paperback) by Robin Williams (Author) Quick study for powerful design techniques

  10. Pulse Labor Manager 3 Prong Approach to Labor: • Labor Scheduler • Vital Signs • Labor Variance Report “Use the tools. Use your experience. Focus on hours.”

  11. Labor Scheduler Challenges and Solutions • Focus: Looking at Labor Hours not Percent • Align incentives to the new Labor Hour paradigm • Tool:Using new (computer-based) tools • Hands-on, high support training for tech-resistant GMs • Accuracy:Seasoned GMs who don’t agree with Pulse’s projections • Show them how to change it, but follow up on outcomes.

  12. Vital Signs • Obstacles • Being able to read the tables • Understanding the time relationships • Confidence in accuracy of data • Solutions • Set a system-wide standard for Vital Signs windows • Created training that explained each window combined with an interpretation exercise • Encouraged Team Member to use portions of windows that we know are correct

  13. Labor Variance Report • Needs • Knowledge • How to get to report • How to read report • How to drill down on report • Confidence • Solutions • Training at District Manager Conference • Training at Manager’s Conference • Explanations of processes • Interactive assignment

  14. Questions on Team Member Training Program? Resources • Operational Sharing from RPM Pizza, LLC • Pulse Labor Scheduler Training • Labor Scheduler Breakout • Vital Signs Breakout • Labor Variance Report Breakout

  15. Driver Certification • Part of Team Member Training Program • Certifiers must be certified on Training and Coaching and on Driving • Takes place within 4 weeks after hire. “All drivers can answer phones and deliver pizzas.”

  16. Driver Certification • Training Drivers (Hands-on): • Day 1-3: Itemize, Label & Package, Take Orders • Day 4: Driver Training & Delivery • Interim: On-the-job experience • Week 4: Certification due within 4 weeks • Train the Trainer – 2 Certifications • Training and Coaching Certification • Teaches difference in Training and Coaching and why coaching is critical • Team Member must demonstrate skills • Driver Certification • Teaches safety, quality checks, HTA, process, and hospitality standards • Team Member must demonstrate skills

  17. Questions on Driver Certification? Resources • Operation Sharing from RPM Pizza, LLC. • Driver POC

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