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Selecting communicating strategies CUIN6320 – Maya Nair

Selecting communicating strategies CUIN6320 – Maya Nair. Index. Definition Purpose Selection variables Selection chart Selection process References. Definition. Communication is defined as the process of conveying information and meaning. Strategy is a careful plan or method.

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Selecting communicating strategies CUIN6320 – Maya Nair

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  1. Selecting communicating strategiesCUIN6320 – Maya Nair

  2. Index • Definition • Purpose • Selection variables • Selection chart • Selection process • References

  3. Definition • Communication is defined as the process of conveying information and meaning. • Strategy is a careful plan or method. • Select is to choose Selecting the right communication strategy is choosing the plan or method to convey information and meaning effectively.

  4. Purpose Is there a communication style that is effective always ?? Activity • How would you discipline an errant subordinate? • How would you let your boss know you made a mistake? • How will you engage your team and get their buy in for the crucial project? Share your perspective on these queries and comment on question above

  5. Selection variables • Communication Dimensions • Situation variables • Behavioral dimensions • Communication styles

  6. Do you have No time? All the information How much information do you Yes have? Some information Autocratic Very Little information Will the other party Consultative accept your Absolutely message without question? With reluctance Participative Will reject Low Does the other party have the capability Empowering to participate in 2 way communication? Moderate High Buy SmartDraw ! - purchased copies print this document without a watermark . Outstanding Visit www . smartdraw . com or call 1 - 800 - 768 - 3729 . Selection chart

  7. Selection process • Step 1 : Diagnose the situation – answer the questions on the situational variables • Step 2 : Select the appropriate communication style

  8. Communication dimensions Five dimensions , each along a continuum Initiation-------------------------------Response Presentation --------------------------Elicitation Closed -----------------------------------Open Rejection --------------------------------Acceptance Strong------------------------------------Mild

  9. Situation variables • Time – Do you have enough time to engage in two way communication ?? • Information- Do you have necessary information to communicate the message or make a decision? • Acceptance- Will the other party accept your message without any input? • Capability – characterized by ability and motivation • Ability – Does the other party have the necessary knowledge or experience to participate in two way communication? • Motivation- Does the other party want to participate?

  10. Behavioral dimensions • Two dimensions Task………………………………………….People • Are you focused on getting the task done right with not much importance on relationships? or are you focused on building and strengthening relationships more than getting the job done or are you in between???

  11. Communication styles • Autocratic – • high task - low relationship • Initiate and control with minimal response • Present message expecting compliance but very little elicitation • Closed presentation, no consideration with receivers input • Consultative – • High task-high relationship • Initiate message expecting some response • Present message and check understanding by elicitation • Closed to having message accepted but open to receivers feelings about it.

  12. Communication styles • Participative – • low task - high relationship • Some initiation more response. Passive role. • Elicitation with little presentation • Open communication • Empowerment – • low task-low relationship • Only response with little initiation • Present information the other party asks for • Open and you will accept the other party’s message.

  13. References • Lussier, R.N., & Achua, C.F. (2010). Leadership, Theory, Application, & Skill Development (4th ed). Mason, OH: South-Western

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