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TRADING. PLACES. Overcoming The Differences. One Word… . EMPATHY. The identification with and the understanding of another’s situation, feelings, and motives . Overcoming The Differences. One Word… . EMPATHY. We need to learn to WALK in our PARTNER’S SHOES .
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TRADING PLACES
Overcoming The Differences One Word… EMPATHY The identification with and the understanding of another’s situation, feelings, and motives
Overcoming The Differences One Word… EMPATHY We need to learn to WALK in our PARTNER’SSHOES.
“If there is any great secret of success in life, it lies in the ability to put yourself in the other person’s place and see things from his point of view – as well as your own.” Henry Ford
“I do not ask myself how the wounded person feels, I myself become the wounded person.” (Walt Whitman – Leaves of Grass)
4 social styles FEELING High Low THINKING Low Sympathize Personalize High Empathize Analyze
3 Essentials To Trading Places • I Notice You Setting aside your own agenda
3 Essentials To Trading Places • I Feel With You Turning on your emotional agenda
3 Essentials To Trading Places ✪ I ACT To Help You Demonstrating your care and concern