SCANNER ACCESS OPTIMIZATION

1. SCANNER ACCESS OPTIMIZATION IMPROVING SCANNER AVAILABILITY AND SURFACE VISIBILITY SCANNING PRESENTATION BY: QUALITY CIRCLE MLS ACHIEVERS A QWL PROJECT

2. CORE TEAM QUALITY CIRCLE “MLS ACHIEVERS” MEMBERS JAMES BIRT, Time Keeper LOLITA BUENAVISTA, Alternate Moderator ROLANDO MARON, Charter MARYJUNE RUSSELL, Moderator EPI SILMARO, QWL Facilitator KEVIN KIRK, Member MICIAIH CORLEY, Member DOMINICK JOYNER, Member JAMES BAILEY, Member MARC ALAIN AMIO, QWL Coordinator GRACE JENKINS, Manager of Distribution Operations

3. PROJECT GOAL The main goal of this project is to improve the scanner availability and surface visibility scanning.

4. PROJECT CHARTER BUSINESS GOAL PROBLEM STATEMENT GOAL STATEMENT PROJECT SCOPE PROJECT PLAN Improve scanner availability and scanning scores. Assign scanners and cabinets to every pay location. Unavailability of scanners. Impending deterioration of scanning performance. Ease access and strengthen accountability. Inventory of scanners

5. SCANNER PROBLEM • Lowering scanning rate • Shortage of Scanner/Unavailability • Slow Operation/Processing • Poor Access • Marked Scanner Screen • Unaccounted employees for scanners • Lack of scanner holder being used • Poorly charged scanners

6. Lack of scanner availability may reduce scanning score. Mismanaged/inadequately charged scanners may affect scanning performance. Unavailability of scanners IMPACT TO OPERATION

7. SCAN PERFORMANCE MARGARET L. SELLERS P&DC CUMULATIVE SCAN TREND REPORT (PROVIDED BY OPERATIONS SUPPORT)

8. SCAN PERFORMANCE MARGARET L. SELLERS P&DC CUMULATIVE SCAN TREND REPORT (PROVIDED BY OPERATIONS SUPPORT)

9. SCAN PERFORMANCE

10. CRAFT EMPLOYEES Improve the accountability for scanner check out. Craft employees must fill-out the sign out sheet before taking the scanner. Scanners must be returned to the dock/charging stations immediately after use. Employees should not forget to fill-out the sign in portion of the sheet after returning the scanner. INITIAL SOLUTIONS

11. SUPERVISORS Obtain spare key for scanner doors. Supervisors/Team Leaders on respective tours should have duplicate keys for their scanner doors. Enforce strict compliance of the use of sign-in sheet. Conduct a stand up talk to remind all employees being accountable for every scanner they take. INITIAL SOLUTIONS

12. 132 cradles/charging stations are available. Out of the total 132 cradles/chargers, approximately 38 scanners are only available. INVENTORY

13. RECOMMENDATIONS Designate/assign a number of scanners to respective operations. Scanners should be stationed at the supervisor’s desk. IMPROVE

14. IMPROVE RECOMMENDATIONS • Cradles and scanners will be stored inside the cabinet. • Cabinet should be locked at all times. Lock codes should only be provided to supervisors, alternates, and team leaders.

15. ALTERNATIVE The RX14-30 mobile cabinet is ruggedly constructed of 16-ga. CRS and includes heavy-duty casters.

16. SCANNER NEEDS

17. CABINET ASSIGNMENT

18. PROJECT EXECUTION Assigning scanners to every workstation. PROPOSED LOCATION OF SCANNERS 6 CABINETS 7 2 1 4 5 3 6

19. APPROVAL

20. THANK YOU FOR COMING!