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TUGAS RESERVATION

TUGAS RESERVATION. NAME : FIRMAN HIDAYAT CLASS : 12 ELECTRICITY 1. Reservations clerk: — Northwind Airways, good morning. May I help you ? firman : — Yes, do you have any flights to Sydney next Tuesday afternoon ?

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TUGAS RESERVATION

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  1. TUGAS RESERVATION NAME : FIRMAN HIDAYAT CLASS : 12 ELECTRICITY 1

  2. Reservations clerk:—Northwind Airways, good morning. May I help you? • firman:—Yes, do you have any flights to Sydney next Tuesday afternoon? • Reservations clerk:—One moment, please... Yes. There´s a flight at 16:45 and one at 18:00. • firman:—That´s fine. Could you tell me how much a return flight costs? I´ll be staying three • Reservation clerk:—Economy, business class or first class ticket? • firman:—Economy, please. • Reservations clerk:—That would be €346. • firman:—OK. Could I make a reservation?

  3. Reservations clerk:—Certainly. Which flight would you like? • firman:—The 16:45, please. • Reservations clerk:—Could I have your name, please? • firman:—My name is FirmanHidayat, that´s F-I-R-M-A-N-H-I-D-A-Y-A-T. • Reservations clerk:—How would you like to pay, Ms. Jones? • Mary Jones:—Can I pay at the check-in desk when I pick up my ticket? • Reservations clerk:—Yes, but you will have to confirm this reservation at least two hours before departure time. • Mary Jones:—I see. • Reservations clerk:—Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Tokyo will be at 9:25 a.m., local time. The flight number is TKY 476. • Mary Jones:—Thank you.

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