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Making Complaints in Other Businesses!!

Making Complaints in Other Businesses!!. KEY EXPRESSIONS!. I would like to speak to the manager. What can I help you with? What seems to be the problem?. LAST WEEK !. What would you like me to do? I would like you to___________________. I’ll get it right away!

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Making Complaints in Other Businesses!!

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  1. Making Complaints in Other Businesses!!

  2. KEY EXPRESSIONS! I would like to speak to the manager. What can I help you with? What seems to be the problem? LAST WEEK! What would you like me to do? I would like you to___________________ I’ll get it right away! I’ll get it fixed immediately.

  3. Customer: Excuse me, I have a small/serious problem. Server: Oh, what can I help you with? C: Well, _____________________ C: I would like ____________________ C: Thank you. C: Now, I would like to speak to the manager. S: Oh my!! I’m so sorry about that! What would you like me to do? S: Well, ma’am, what do you want me to do about it? S: That’s no problem I’ll get it right away! S: We don’t give refunds! I don’t have time for that! That is what you ordered!

  4. What can I help you with? What seems to be the problem? KEY EXPRESSIONS! What would you like me to do? I would like you to___________________ TODAY! I’ll get it right away! I’ll get it fixed immediately. give you a refund get you another coffee. I’m afraid I can’t ____________________ but I can _______________. I would like to speak to the manager. I would like to speak to the owner.

  5. Look at the pictures. What do you think the people are complaining about? Coffee Shop Coffee spilled on my laptop. Lotte Hotel Dry Cleaners Suit is still dirty! Room is still dirty! What seems to be the problem? Alterations Shop Pants are too short! Clothing Store Clothes do not fit!

  6. With you team! Create your own dialogue! EVERYONE WRITES!!! ALL TEAM MEMBERS NEED TO WRITE THE DIALOGUE YOU CREATE!!!! Customer: Excuse me, blah blah Worker: Blah blah Customer: Blah blah Worker: Blah blah Where are you? What is the problem? What is the solution? Use at least 3 of our KEY EXPRESSIONS! What can I help you with? What seems to be the problem? What would you like me to do? I would like you to___________________ I’ll get it right away! I’ll get it fixed immediately. give you a refund get you another coffee. I’m afraid I can’t ____________________ but I can _______________. I would like to speak to the manager. / owner.

  7. Use at least 3 of our KEY EXPRESSIONS! ALL TEAM MEMBERS NEED TO WRITE THE DIALOGUE YOU CREATE!!!! Customer: Excuse me, blah blah Worker: Blah blah Customer: Excuse me, _____?____?_________ Worker: Oh, what can I help you with/ What seems to be the problem? C: Well, ___?___?____________ W: ___?_?____. What would you like me to do? C: I would like ___?____?_____________ W: That’s no problem. / I’m afraid I can’t ____?__?_____ but I can ____?____?_________ C: Thank you. / I would like to speak to the manager/owner.

  8. Talk to your classmates!! Write down:

  9. Let’s Move!!! 5 5 5 5 5 5 4 6 4 4 6 6 6 4 6 6 4 4 2 2 2 2 2 2 3 1 1 1 3 3 3 3 1 1 1 3

  10. Let’s Move!!! 1 1 1 1 1 1 4 6 4 4 6 6 6 4 6 6 4 4 2 2 2 2 2 2 5 3 5 3 5 3 5 3 5 3 5 3

  11. Let’s Move!!! 3 3 3 3 3 3 4 6 4 4 6 6 6 4 6 6 4 4 2 2 2 2 2 2 1 1 1 1 1 1 5 5 5 5 5 5

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