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Mainstreaming telecom: Using IT for business

Mainstreaming telecom: Using IT for business. Elizabeth K. Adams President and CEO, TeleManagement Forum eadams@tmforum.org. A brief primer on TMF. Our target market: Information and Communications Services providers and their suppliers

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Mainstreaming telecom: Using IT for business

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  1. Mainstreaming telecom:Using IT for business Elizabeth K. Adams President and CEO, TeleManagement Forum eadams@tmforum.org

  2. A brief primer on TMF • Our target market: Information and Communications Services providers and their suppliers • Our mission: Apply technology to automate business processes: • Internal to the service provider • Across the value chain • Keyword: New Generation OSS

  3. Product Customer line of visibility • Reliability • Features • Easy to use • Performance • Price Sales • Accessible • Responsive • Knowledgeable • Professional • Follow up Installation • Interval • Date met • Progress • reports • Follow up • No initial • failure Resolution • Fast repair • Repair when • promised • Progress report • Follow up • No repeat • troubles Billing • ‘E’ expectations add: • Speed • Anytime, anywhere • ‘The experience’ • No surprises • Easy to understand • Problems easily resolved • Timely OSS: Now more than ever Source: Customer Value Management, Inc.  E. Adams and TM Forum 1999

  4. A common business process framework Common information models to link processes Implementation ‘rules’ for plug and play Integration Process Products Information Systems ‘Off-the-shelf’ products that work together A holistic approach NewGenOSS: Plug and Play to meet today’s requirements  E. Adams and TM Forum 1999

  5. Process component • NGOSS priorities: • e-business • multi-sector • web-enabled  E. Adams and TM Forum 2000

  6. Can you provide this? Yes When can I have it? Two weeks from order Here are the details... Information Component • Early decision: • Neutral models • Mainstream • (OMG) methods • NGOSS priorities: • reusable • accessible System A System B  E. Adams and TM Forum 2000

  7. A common business process framework Common information models to link processes Implementation ‘rules’ for plug and play NGOSS Process Products Information Systems ‘Off-the-shelf’ products that work together Systems component: major focus of NGOSS initiative  E. Adams and TM Forum 2000

  8. Product component NGOSS priorities: • plug in and out • apply principles • apply technologies • provide reference implementations Vendor A product Vendor B product Vendor C product Vendor D product TeleManagement World drives deadlines and commercial viability  E. Adams and TM Forum 2000

  9. TMF and TINA-C • Architecture • Common root in OSCA/INA • Enterprise models bear relationship to TOM • Component / building block approach to software taken on and expanded • Network model influenced connection management • Mapping from business process to systems • Joint TINA/TMF reflected in Systems Integration Map aspect of NGOSSb

  10. www.tmforum.org

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