Putting Learners in the Driver’s Seat

1. Putting Learners in the Driver’s Seat Improve Business Outcomes by Supporting Employee Development

2. Introduction Kiara Graham, MA D2L Learning Strategy Consultant

3. Top 10 Most Innovative Companies—Data Sciences Innovator for Corporate Learning Hot Vendor in Corporate Learning Best of 2015 Award for Analytics #1 LMSfor Innovation and forNext-Gen Teaching and Learning

4. Agenda Change and the Modern Workplace Learner-Centric Development Model • Put learners at the centre of program design through a 4 step process Self-Directed Learning • Enable self-determination in learning goals and direction • Leverage technology to enable learning paths Continuous Learning • Enable a continuous learning culture by encouraging a growth mindset, shared sense of purpose, and ongoing feedback

5. “It is not the strongest of species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.” - Charles Darwin

6. Disruption is the new normal Automation has replaced 88% of factory workers who have lost jobs since 20001 1Fortune Magazine, “Don’t Blame China for Taking US Jobs” 2016

7. Traditional training methods need to be reimagined By 2020, over 1/3 of jobs will require totally different skill sets than they do today 10,000 baby boomers are retiring each day1 43% & 61% of millennials and Gen Z expect to leave their current jobs within 2 years2 81% & 75% of millennials and Gen Z say continuous professional development will help them perform4 72% of HR managers see the loss of talented older workers as a problem3 1 Panopto, "Succession Planning For The Silver Tsunami." May 2017. 2 Deloitte, “2018 Millennial Survey”. 3 CFO, "When the Boomers Go." June 2012. 4 Deloitte, “2018 Millennial Survey”.

8. A Strong Learning CultureDrives Engagement 30-50% Higher Engagement 92% More likely to develop innovative products 52% Greater Productivity 56% More likely to be first to market with new products Bersin by Deloitte, Becoming Irresistible: A New Model for Employee Engagement, 2015

9. Future-proof your workforce with modern learning Device agnostic anytime anywhere access Metrics-driven, micro and formal learning programs Videocapabilities Social learningand assessment Leaderboards, badging and awards Content creationand curation

10. The year was 1966…

11. Learner-Centric Development Model

12. Learner-centric design determine deliver Align measure Activities to learning and business objectives The success of your learning programs Personalized learning How employees see material 1 2 3 4

13. What is their prior learning / experience? How / when / where do they prefer to learn? determine How employees see material 1 Who is your audience? What has worked in the past? Know your learner and how they prefer to learn

14. Learning portfolios Deliver Adaptive learning Personalized learning 2 Coaching and mentorship Social Assessment Just-in-time learning

15. Survey #1 How will you personalize the learning experience at your organization?

16. What business objective does the learning support? Align Activities to learning and business objectives 3 What will learners do differently as a result of the learning? eBook Playbook for Achieving Organizational Alignment1 What activities will accomplish the desired outcomes? 1 https://www.d2l.com/playbook-for-achieving-organizational-alignment/

17. Measure The success of your learning programs Tool ROI Calculator3 4 Whitepaper The ROI of Learning1 Webinar Demonstrate the value of your learning program2 1 https://www.d2l.com/resources/assets/the-roi-of-learning/ 2 https://www.d2l.com/resources/webinars/demonstrate-the-value-of-your-learning-program-roi-of-engaged-learning/ 3https://www.d2l.com/resources/assets/roi-calculator/

18. Self-Directed Learning

19. Involve employees in planning and evaluating their own learning Technology enabled learning paths Communities of Practice Individual learning goals

20. Individual Learning Goals The behaviours, knowledge, or skills that employees identify as important to their own development. They may related to specific job tasks, work habits, competencies, or qualifications. • What is being developed • Structure and sequence of learning • Timeline • Feedback and evaluation methods • Monitoring progress

21. Communities of Practice A group of people gathering together to promote best practice in a shared domain of interest by engaging in joint activities, sharing knowledge, motivating each other, and building expertise. • Establish the infrastructure • Identify participants • Choose a facilitator • Hold regular meetings (virtual or in-person) • Leverage social platforms and forums

22. Technology Technology enabled learning paths determine and recommend appropriate content to achieve individual learning goals. • Learner “pulls” content • Recommend content based on individual goals, prior learning completed, attributes

23. Survey #2 How will you enable self-directed learning at your organization?

24. Continuous Learning

25. Enabling a continuous learning culture Mindset Feedback Purpose

26. Mindset

27. Survey #3 What kind of mindset does your organization have?

28. Encourage a Growth Mindset Learning goals Safe space for ideas and out-of-the-box thinking Managers as learning resources

29. Survey #4 What will you do to encourage a growth mindset at your organization?

30. Purpose How does my individual development contribute to organizational success? • Align learning programs to business objectives • Communicate desired outcomes • Share success stories

31. Employee Feedback Systems Increase engagement and performance by creating positive change based on formal employee feedback and suggestions. Leadership support Cross-functional team Formal guidelines Recognition & rewards Share success stories

32. Success Story From Compliance to Engagement • Goals • Extend learning beyond a compliance focus • Transform work practices • Promote learner-led learning • Results • 40% decrease in compliance course duration • Build communities of practice • 5x faster delivery of learning at 30% cost https://www.d2l.com/success-stories/from-compliance-to-engagement/

33. Take Aways https://www.d2l.com/success-stories/from-compliance-to-engagement/

34. Resources • Bold Directions in Modern Learning: Roadmap for Creating a Modern Learning Culture • https://www.d2l.com/resources/assets/roadmap-for-creating-a-modern-learning-culture/ • Social Assessment: New Ways of Learning, a Modern Framework for Feedback • https://www.d2l.com/resources/best-practices/social-assessment/ • Next Generation Learning Tools for the Next Generation Workforce • https://www.d2l.com/resources/assets/next-generation-learning-tools-for-next-generation-workforce/

35. Questions?