Thomas McGee, L.C. 920 Main Street, Suite 1700 Kansas City, MO 64105

1. Thomas McGee, L.C. 920 Main Street, Suite 1700 Kansas City, MO 64105 (816) 842-4800 * Toll Free (800) 423-9044 www.thomasmcgee.com PREVENTING VIOLENCE IN THE WORKPLACE

2. Workplace Violence • 2 million workers are victims each year • Homicide – 4th leading cause of occupational fatalities in U.S. • Homicide – leading cause of death for women in the workplace • Total declined by 7% in 2010 • Those involving women increased by 13% in 2010 • 17% of their alleged attackers were current or former husbands or boyfriends

3. Agenda What definitions are associated with workplace violence prevention? What are the four categories of workplace violence? What are the general risk factors and common prevention actions? What are the components of an effective prevention program? What do you do after an incident of violence? What are some resources available for this topic?

4. Definition of a Workplace Building or work area, including offices, reception areas, hallways A remote site when workers are engaged in business A vehicle, private or employer owned, when used for business purposes

5. Workplace Violence Definition • Three main types of violence: • Verbal Abuse / Threats • Threatening Behavior • Physical Assault • Any of these behaviors alone or together constitute an incident

6. Verbal Abuse vs. Threats • Are abuse and threats different? • Abuse may be intended to hurt feelings or humiliate someone • May include profanity • Obscene phone calls • Threats create fear and cause concern for safety

7. Four Categories of Violence Violence by Strangers Violence by Customers or Clients Violence by Co-Workers Violence by Personal Relations

8. Violence By Strangers Usually involves criminal intent Someone enters workplace to commit a robbery or crime

9. Risk Factors – Violence By Strangers Face-to-face contact with public Exchange money with public Guard valuable property Work late night/early morning Work alone or in small numbers High crime area or community settings Working with unstable or volatile persons (social service and criminal justice settings) Mobile workplaces

10. Prevention – Violence By Strangers Drop safe or limited access safe Silent alarms Adequate lighting Control access to worksite Install security cameras Provide security personnel Address employee isolation factors Train workers in prevention

11. Violence By Customers or Clients • Assailant receives services from or is under custodial supervision of workplace or victim • This type of violence accounts for most non-fatal injuries • Assailants can be current or former customers or clients • High risk occupations: • Bus drivers, social service providers, health care workers, teachers, law enforcement employees

12. Risk Factors – Violence By Customers and Clients Work in isolation Work after regular hours Site has uncontrolled access Clients with past violent behavior Potential weapons visible and accessible, including desk supplies and heavy objects Lack of quick communication capability to security Lack of escape route

13. Prevention – Violence By Customers and Clients Provide a quick method to alert security – panic buttons, personal alarms Limit employee isolation with customers or clients Implement client referral and/or assistance programs Set up worksite so employees have easy exit – escape route Eliminate access to any weapons

14. Violence By Co-Workers Assailant has employment related involvement – usually a current or former employee or manager Often seeking revenge when feel they are a victim of unfair treatment

15. Risk Factors – Violence By Co-Workers Staff cuts Excessive overtime Stressful work environment Stress outside of workplace Grievances Personality differences Substance abuse Lack of protocols for discipline History of violent behavior Lack of training

16. Prevention – Violence By Co-Workers Develop management policies for disciplinary actions, lay-off’s, terminations, etc. Prohibit weapons at work Enforce a no tolerance policy for workplace violence Encourage employee assistance and counseling

17. Violence By Personal Relations • Assailant confronts an employee at the worksite with whom they have a personal relationship outside of work • Current or Former Spouse • Lover • Friend • Relative • Acquaintance

18. Risk Factors – Violence By Personal Relations Individual with history of violent or threatening behavior Domestic violence offender Lack of providing controlled access to worksite No policy regarding restraining orders or protection of employees dealing with potentially threatening domestic issues

19. Prevention – Violence By Personal Relations Control worksite access Encourage employees to report harassment, stalking, domestic violence, restraining orders Enforce policies on prevention and how to handle violent confrontations Relocate employee to safe worksite Notify other staff as needed Prohibit weapons

20. Components of Effective Workplace Violence Prevention Program

21. Planning • Planning Establish and implement policies Employee Assistance Program (EAP) Develop training program Review program regularly

22. Policies • Policies • Should clearly indicate zero-tolerance of violence at work • Review by legal counsel • Update periodically as necessary • Train on policies • New • Amended • Existing

23. Training • Training Review policies Implement and/or discuss EAP Practice effective pre-employment screening methods Train management and employees Effective termination and layoff practices Recognize and report potential workplace violence problems Review crisis response plan

24. Physical Security • Physical Security • Conduct threat assessment • Exterior access control • Gates, fencing, alarm system, cameras • Interior access control • Locked doors, enclosed counters, cameras, door access cards/codes • Emergency plans

25. How Employers Can Protect Employees • Provide safety education for employees • What conduct is not acceptable • What to do if they witness or are subjected to workplace violence • How to protect themselves • Secure the workplace • Install video surveillance where appropriate • Extra lighting • Alarm systems • Minimize access by outsiders

26. How Employers Can Protect Employees (cont.) Equip field staff with cell phones Require field staff to prepare daily work plan and keep a contact person informed of their location throughout the day Keep employer-provided vehicles properly maintained Instruct employees not to enter any location where they feel unsafe Have a “buddy system”, escort or police assistance in potentially dangerous situations

27. How Employees Can Protect Themselves Learn how to recognize, avoid or diffuse potentially violent situations Alert supervisors to any safety or security concerns Report all incidents immediately in writing Avoid traveling alone into unfamiliar locations or situations when possible Carry only minimal money and required information into community settings

28. Handling Violent Situations Familiarize yourself with company policies and emergency procedures Report any physical or verbal threats Never touch a violent person Use a calm, non-confrontational approach Take all threats seriously Familiarize yourself with resources available Seek immediate assistance if situation escalates

29. In Emergency Situation Call 911 and security personnel if you have them Make sure to call using a phone out of sight and hearing of violent person If you can, stay on the line until police arrive Do not intervene physically Get yourself and others to a safe place as soon as possible

30. Following an Incident of Violence Provide for immediate medical and psychological needs Notify police and support them in their investigation Account for all workers and assure continued safety of those remaining in the area Provide accurate communication to agencies, media and law enforcement Provide EAP or other counseling services for employees if needed Assure confidentiality and protection from discrimination to prevent victims suffering further loss

31. Following an Incident of Violence (cont.) Assure a detailed investigation is performed Include all incidents and near misses Do not delay, important evidence can be destroyed Focus on fact finding Keep detailed records

32. Following an Incident of Violence (cont.) Collect facts on who, what, when, where and how incident occurred Get witness statements Photograph damage/injuries Identify contributing causes Recommend corrective action Consider changes in controls, procedures, or policies

33. Top 10 Ways To Prevent Violence In The Workplace • Foster a supportive, harmonious work environment • Train supervisors and employees how to resolve conflicts • Negotiating skills • Effective communication • Team building • Resolving disputes • Develop effective policies to protect employees from harassment – defines harassment, specifies how to report it, explains how complaints will be investigated, presents consequences

34. Top 10 Ways To Prevent Violence In The Workplace (cont.) • Establish procedures for handling grievances • Provide personal counseling through an EAP • Train supervisors how to refer employees for help • Implement security programs that protect employees • Provide employee safety education programs • Provide job counseling for employees who have been laid off or fired • Train supervisors how to recognize signs of a troubled employee • Set up a crisis plan

35. Resources Occupational Safety & Health Administration (OSHA) -www.osha.gov Centers for Disease Control and Prevention, The National Institute for Occupational Safety and Health (NIOSH) - www.cdc.gov National Crime Prevention Council - www.ncpc.org National Center for Victims of Crime - www.ncvc.org Employee Assistance Program Provider

36. OSHA RESOURCES Go to WWW. OSHA.GOV Search for “workplace violence” in the search box at the top right corner of the home page You will find a great number of useful resources including:

37. Workplace Violence Prevention Model Policy Sample Forms Threat and Assault Log Five Warning Signs of Escalating Behavior Sample Workplace Weapons Policy

38. Workplace Violence Prevention (cont) Includes: Risk Factors Prevention Programs Training Resources

39. Violence Prevention Brochure What is disruptive, threatening, or violent behavior? Preventive steps to maintain a safe workplace Dealing with performance problems or conflicts Indicators of problem behavior How to respond to threatening or violent behavior “In an emergency” Post incident response