TRAINING SOLUTIONS

1. P R S M A R T TRAINING SOLUTIONS

2. What we do WE PROVIDE TURNKEY TECHNICAL TRAINING SOLUTIONS Prosmart offers state of the art turnkey solutions for technical training programs. We provide from training program and material design to supplying of training equipment and construction of training simulators.

3. Presentation Topics Our technical training portfolio Our Human performance program A brief conceptual overview of Human Performance The components of a Human Performance Program Prosmart’s intention (HP Tools)

4. Technical Training Instrumentation and Control We develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for a Instrumentation Mechanician. We also present these courses at customer sites where the customer supply the equipment and training material. This includes all the P.L.C training required.

5. Technical Training P.L.C for Electricians From Relay Logic to P.L.C Control. A unique course for electricians with little or no knowledge of P.L.C's. On completion the course they will be able to program a P.L.C for basic control functions.

6. Technical Training Mechanical Fitter Training We develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for Fitters and Turners We also present these courses at customer sites where the customer supply the equipment and training material

7. Technical Training Welding We develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for Welders We also present these courses at customer sites where the customer supply the equipment and training material

8. Human Performance…. is the study of those elements that make people both brilliant and stupid, invincible and vulnerable, infallible and accident-prone... is about implementing processes and initiatives aimed at eliminating or reducing the influence of human factors in the work environment results in Performance Improvement in all areas of your business

9. from James Reason…. It is crucial that personnel and particularly their managers become more aware of: the human potential for errors, and the task, workplace, and organizationalfactors that shape their likelihood and their consequences. Understanding how and why unsafe acts occur is the essential first step in effective error management.

10. Behaviour Human Performance is a series of behaviours executed to accomplish specific task objectives INDIVIDUAL worker behaviours are an extremely crucial aspect of any performance improvement initiative However, ORGANISATION and MANAGEMENT influences on human behaviour are equally important, but often overlooked

11. Individual The collective behaviours of individuals determines the level of safety and performance achieved Execution of work is a product of mental processes influenced by diverse factors relating to work environment and the demands of the task, as well as thecapabilities of the individual

12. Organisation The goals, policies, processes and priorities of an organisation directly influence individual and leader behaviours The organisation needs to take human fallibility into account, and create an environment that is aware of, and mitigates the severity of consequences from the inevitable human error

13. We need to influence 3 things! The Challenge!

14. The Basics All Performance is Human Performance All Error is Human Error All Events have a Human Error somewhere in the causal chain Initiatives targeting the reduction of Human Error better protects the organisation from Events

15. Defining Human Error Generic definitions for human error are; An inappropriate or undesirable human decision or behaviour that reduces, or has the potential for reducing, effectiveness, safety, or system performance An action that led the task or system outside its acceptable limits An action whose result was not desired by a set of rules or an external observer

16. Events The Goal To improve safety and productivity by proactivelypreventing eventscaused by human error An EVENTis an unwanted, undesirable change in the state of plant structures, systems, or components or in human/organizational conditions (health, behaviour, administrative controls, environment, and so on) that exceeds established significance criteria.

17. The Goal • INDIVIDUAL • Work Preparation • Work Performance • Work Feedback • ORGANISATION & PROCESSES • Engineered Controls • Administrative Controls • Cultural Controls Zero is not a number – “It’s a Vision”

18. How do we reduce Human error? It involves creating willingness to stay attentive to situations and the environment.

19. How do we reduce Human error? • By using simple 10 simple techniques. • Identify the human error traps. • Learning an extra few supervisory skills. • YES! that simple - believe it or not!

20. How do we reduce Human error? • By learning specific techniques, leaders in the workplace will understand how to manage and reduce human error. • Learn how to support and motivate employees to use HER techniques.

21. How do we reduce Human error? • We offer a once of course for awareness but we develop methods (systems) of sustaining a HER program to in your organisation to complete the error reduction process. • By actively raising the staff awareness and following a simple HER system to avoid error your overall availability will continuously improve while having a SAFER more productive work environment. • .

22. A HP Program….. is a structured organizational initiative is driven by senior management and leadership requires resources and official infrastructure becomes an entrenched “way of business” becomes part of the fabric of your organization

23. A HP Program is NOT….. a short-term project only about fixing the workers an “add-on” that maintains status quo a quick fix to worker error

24. Misunderstandings about Human Performance HP is only about the workers and their practices Kicking butt will achieve good HP HP can be done with a “one-stop” training course Human Performance can be delegated No events means no HP problem Competence means no errors Errors are bad

25. Leadership educated in Human Performance Principles A Typical HP Program 1. An Infrastructure to support the program 2. A Site-Wide Reporting Culture, with low reporting thresholds 3. An Event Investigation dept to establish Human and Organisational causes 5. A Corrective Actions Program to track and monitor actions 4. A database to collect data for trending purposes, and to determine thresholds 6. An OE facility to share lessons learnt Alignment to HP Principles at all levels 7. An Observations & Coaching Program to gather “real-time” data on worker practices 9. An HP Toolbox for workers, supervisors and managers 8. A Rewards and Recognition program to identify, publicise and reward desired behaviours Embedding HP practices into all technical training Recruit advocates Continual communication and education throughout the organisation

26. HP Tool Box Sample HP Tools for Individuals QUESTIONING ATTITUDE SELF-CHECKING PEER CHECKING PROCEDURE USE AND ADHERENCE PLACE-KEEPING EFFECTIVE COMMUNICATION

27. HUMAN PERFORMANCE TOOLS Sample HP Tools for Work-Teams: PRE-JOB BRIEFING FLAGGING TURNOVER POST-JOB REVIEW DECISION MAKING

28. HUMAN PERFORMANCE TOOLS Sample HP Tools for Management: BENCHMARKING OBSERVATIONS SELF-ASSESSMENTS PERFORMANCE INDICATORS INDEPENDENT OVERSIGHT WORK PRODUCT REVIEW INVESTIGATING EVENTS TRIGERRED BY HUMAN ERROR OPERATING EXPERIENCE REPORTING ERRORS AND NEAR MISSES

29. If you want to reduce human error in your organization CLICK HERE

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