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Configuration Management Process Status Update

Configuration Management Process Status Update. Extended Leadership Meeting. Configuration Management Maturity Model. On the Road I. On the Road II. On the Road III. Service Map I. Under the Hood.

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Configuration Management Process Status Update

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  1. Configuration Management ProcessStatus Update Extended Leadership Meeting

  2. Configuration Management Maturity Model

  3. On the Road I

  4. On the Road II

  5. On the Road III

  6. Service Map I

  7. Under the Hood • IT Service –An IT service is made up of a combination of information technology, people and processes. A customer-facing IT service directly supports the processes of one or more customers and its service level targets should be defined in a service level agreement. Other IT services called supporting services, are not directly used by the university but are required to deliver customer-facing services. • Does a customer ask for the outcome? (I would like a way to …) (I need assistance with …) • Does one or more way exist of providing the outcome? • Can an SLA be written for this? • Application– Software that provides functions which are required by an IT service. Each application may be part of more than one IT service. An application runs on one or more servers or clients. • Is this one of the ways of delivering an outcome? • Is this a brand name? • Category – A named group of things that have something in common. Categories are used to group similar things together. For example cost types are used to group similar types of costs. Incident categories are used to group similar types of incidents. …

  8. FAQ • When’s the Big Bang? • Release 6, September timeframe • I don’t see my CI on the Roadmap. What do I do? • Send a note to any CMDB team member. • When will Quickbase be sunsetted? • Assoon as our stakeholders sign off • I don’t see dates on the roadmap. When is release X? • Our goal is to have a release every two weeks • How are you communicating? • MMN • Release Notes • Information gathering sessions in August Next Update - October

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