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Genesys- SalesForce Adapter

Genesys- SalesForce Adapter. Salesforce.com Integration. 06-01-08. Reverse Lookup. Target User: Knowledge Worker Lookup data using phone number Contact information Transactions Location … custom context Triggered by a telephony event Inbound or Outbound Call

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Genesys- SalesForce Adapter

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  1. Genesys- SalesForce Adapter Salesforce.com Integration 06-01-08

  2. Reverse Lookup • Target User: Knowledge Worker • Lookup data using phone number • Contact information • Transactions • Location • … custom context • Triggered by a telephony event • Inbound or Outbound Call • Device Ringing, Call Established … • From a 3rd party data source • Salesforce.com or MS CRM

  3. MOC Custom Tab 06-01-08

  4. Web Browser 06-01-08

  5. Triggering Inbound Call 06-01-08

  6. Call Established, SFDC Lookup Screen 06-01-08

  7. Triggering Outbound Call 06-01-08

  8. Call Established, SFDC Lookup Screen 06-01-08

  9. SFDC Adapter System Architecture 06-01-08

  10. TRING Sales Information • Flexible deal structure • Product: seat license • Consulting: customization project • Service & Support: dedicated number • TRING contact information • Arkady Erlikhman, technology • 650-619-4985 • arkady@etring.com • Ted Sanford, business • 415-370-9025 • tedsanford@gmail.com 06-01-08

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