Fire & Water – Cleanup & Restoration™

1. Fire & Water – Cleanup & Restoration™ of Peoria & North Central Tazewell County 113 Sapp Street Pekin, Illinois 61554 (309) 346-5600 Like it never even happened.® Independently Owned and Operated

2. Getting to Know SERVPRO® SERVPRO® ’s independently owned and operated Franchises have been helping business owners recover from disasters for over 40 years… The Experience You Need! Fire & Water – Cleanup & Restoration™

3. Getting to Know SERVPRO® • Trusted by insurance companies across America. • Over 1,600 Franchise Locations in 48 states specializing in fire, water and mold cleanup and restoration. • We are faster to any size disaster! Fire & Water – Cleanup & Restoration™

4. SERVPRO® SYSTEM SERVICES • Restoration: • Fire, Smoke and Soot • Water Removal and Dehumidification • Mold Mitigation and Remediation • Catastrophic Storm Response • Move Outs and Contents Restoration • Electronics and Equipment • Document Drying • Contents Claim Inventory Service • Cleaning: • Air Ducts and HVAC • Biohazard, Crime Scene and Vandalism • Carpet, Upholstery, Drapes and Blinds • Ceilings, Walls and Hard Floors • Deodorization • Services vary by location Fire & Water – Cleanup & Restoration™

5. SERVPRO® SYSTEM SERVICES CATASTROPHIC RESPONSE Fire & Water – Cleanup & Restoration™

6. TODAY’S PRESENTATION • FIRE • SMOKE & SOOT • WATER & SEWER • MOLD Fire & Water – Cleanup & Restoration™

7. THEORY OF FIRE • COMBUSTION IS BURNING • Combustion takes place when a material is burning • Three components must be present for combustion to happen • Fuel (material to burn) • Oxygen • Heat • A perfect balance of components would mean no residues or soot. Fire & Water – Cleanup & Restoration™

8. THEORY OF FIRE • COMBUSTION IS BURNING • Components not in balance produces incomplete combustion and produces smoke and soot. • As burning materials decompose they release solid particles, gases, & aerosols • In other words – SMOKE • As smoke settles on surfaces as residue, it is referred to as SOOT Fire & Water – Cleanup & Restoration™

9. FIRE LEVELS OF FIRE DAMAGE • Minor Fire Damage • Smoke residue is light to moderate & affects only certain rooms or areas. • Dry or wet cleaning restoration • Few areas need repainting & minor items require replacement Fire & Water – Cleanup & Restoration™

10. FIRE LEVELS OF FIRE DAMAGE • Medium Fire Damage • Smoke residue is moderate • Affected areas increase including more repainting & items requiring replacement • Floors may need refinishing • Smoke odors require additional deodorization after cleaning Fire & Water – Cleanup & Restoration™

11. FIRE LEVELS OF FIRE DAMAGE • Major Fire Damage • Fire & Smoke damage is severe near source of the fire. • Charred structural framing & finishes require repairs • Smoke residues are distributed through out the structure. Fire & Water – Cleanup & Restoration™

12. FIRE LEVELS OF FIRE DAMAGE • Major Fire Damage • Smoke odors are strong & pungent. • Board up, establishing a source for electricity, removing charred debris, extensive cleaning & restoration and possible pack out of content are required. • Multiple methods of deodorization are required Fire & Water – Cleanup & Restoration™

13. TYPES OF SMOKE RESIDUES Dry Smoke Wet Smoke Protein Smoke Fuel Oil Smoke Fire & Water – Cleanup & Restoration™

14. TYPES OF SMOKE RESIDUES • DRY SMOKE • Fast burning, oxygen rich fires • Produced from natural materials • Hotter fires • Doesn’t stain surfaces as much • Less pungent odor • Less aggressive cleaning process than wet smoke Fire & Water – Cleanup & Restoration™

15. TYPES OF SMOKE RESIDUES • WET SMOKE • Oxygen starved, slow burning, smoldering fires • Produced from synthetic materials, plastics, foam rubber & polymers. • Produces wet, large easily smeared oily particles of residue • In many instances, contents exposed to wet smoke are not restorable – removing wet smoke may not be possible. • Soft Contents maybe the exception Fire & Water – Cleanup & Restoration™

16. TYPES OF SMOKE RESIDUES • PROTEIN SMOKE • Produced from Kitchen fires – burning of meat, poultry or fish. • Leaves yellow or amber in color or nearly invisible protein residues • Slight discoloration of walls & cabinets • Protein smoke odors are extremely pungent • Odor removal is needed • Often entire home or structure may require cleaning and odor removal Fire & Water – Cleanup & Restoration™

17. TYPES OF SMOKE RESIDUES • FUEL OIL SOOT • Occurs from malfunctioning oil burners • More common in Northeast U.S. • Fresh soot usually removable • Longer standing soot nearly impossible to clean and remove Fire & Water – Cleanup & Restoration™

18. BEHAVIOR OF SMOKE IF YOU UNDERSTAND HOW SMOKE BEHAVES DURING A FIRE YOU WILL KNOW WHERE TO FIND THE HEAVIEST DEPOSITS OF SMOKE RESIDUES WHEN YOU INSPECT A DAMAGE Fire & Water – Cleanup & Restoration™

19. BEHAVIOR OF SMOKE • TEMPERATURE OF SMOKE • Hot air rises, which means smoke also rises • The hotter than fire, the harder smoke is forced against surfaces • As hot smoke collides with surfaces, it deposits residues. Fire & Water – Cleanup & Restoration™

20. BEHAVIOR OF SMOKE • TEMPERATURE OF SMOKE • Ventilation occurs and the air cools and falls, cold smoke was once hot & pressurized loses its force. • Cold smoke floats through the structure until gravity causes it to settle on the surface. Fire & Water – Cleanup & Restoration™

21. BEHAVIOR OF SMOKE • TEMPERATURE OF SURFACE • Hot smoke tends to move toward cold surfaces. • Hot smoke migrates toward outside walls & windows, the back of drapes, closed drawers or closets and unheated rooms. Fire & Water – Cleanup & Restoration™

22. BEHAVIOR OF SMOKE • OTHER CONSIDERATIONS • Smoke follows airflow patterns through a building spreading residue • Suspended ceilings and air returns have heavier smoke deposits • Closed doors cannot stop smoke! Fire & Water – Cleanup & Restoration™

23. BEHAVIOR OF SMOKE • OTHER CONSIDERATIONS • Smoke follows the direction of heating mains and tubing where hot water heating is installed • Smoke flows through ductwork even if blower is not operational • The longer the fire burns, the more evenly the smoke is distributed! Fire & Water – Cleanup & Restoration™

24. BEHAVIOR OF SMOKE IONIZATION AND MAGNETISM Fire & Water – Cleanup & Restoration™

25. PROFESSIONAL CLEANING & RESTORATION • Cleaning & Restoration services are usually only a fraction of the cost of replacement or resurfacing • Performing professional cleaning in fire damage restoration means removing smoke residues & deodorizing smoke odors. • Consider secondary damage if not cleaned properly Fire & Water – Cleanup & Restoration™

26. PROFESSIONAL CLEANING & RESTORATION • Conduct building inspections • Board up and secure structure • Establish emergency electricity • Provide on-site dumpster • Content cleaning and/or pack out Fire & Water – Cleanup & Restoration™

27. PROFESSIONAL CLEANING & RESTORATION • Dry the structure using proper water damage restorative drying techniques • Locate, identify, capture, remove and dispose of smoke residues/soot. • Apply proper deodorization methods Fire & Water – Cleanup & Restoration™

28. WATER & SEWER DAMAGE • There’s more to water damage cleanup and restoration than a shop vac, a few fans, & spraying chemicals to address any odors. • Knowing where the water came from, how much water was involved and what type of water is key to preventing secondary damage. Fire & Water – Cleanup & Restoration™

29. WATER TYPES – CATEGORY 1 • Clean water is treated that does not contain waste products. • Burst pipes, overflow sinks and defective appliances. • Clean water is water that has not been used. • Carpeting & Pad can be saved in most cases. Fire & Water – Cleanup & Restoration™

30. WATER TYPES – CATEGORY 2 • Gray Water has been used and carries waste product, but does not contain human waste. • Overflowing wash machine • A toilet overflow with no solid matter • Carpet can be saved in most cases • Carpet pad must be replaced in all cases. Fire & Water – Cleanup & Restoration™

31. WATER TYPES – CATEGORY 3 • Black water is unsanitary water. • Sewer back-ups • Floodwaters • Contains human waste or other biological hazards. • Carpeting and Pad must be replaced in all cases. Fire & Water – Cleanup & Restoration™

32. WATER DAMAGE TIPS & FACTS • The faster water is removed, the less damage occurs • Carpet loses 50% of its’ strength when wet. • Carpet delamination is one of the primary concerns. Even new carpet delaminates. • Padding must be replaced if it gets in the way of drying the floors Fire & Water – Cleanup & Restoration™

33. WATER DAMAGE TIPS & FACTS • Wood must be dried with the wettest point being within 4% of its regular moisture content • Subfloor must be tested to make sure it is dry • Floor must be dried before sanding • Inspect materials that act as a vapor barrier. Fire & Water – Cleanup & Restoration™

34. WATER DAMAGE TIPS & FACTS • Subfloor cannot be dried through the moisture barrier formed by tiles • Possible to dry the floor from underneath • Cracks in tile may cause the subfloor to buckle • Asbestos • Improper drying can result in buckling, cupping, cracking & mold Fire & Water – Cleanup & Restoration™

35. WATER DAMAGE TIPS & FACTS • Fiberglass insulation is made of nonporous material and can be dried. • Cellulose and rock wool insulation need to be replaced • Baseboard removal maybe required to dry walls. • Drywall may need to be removed Fire & Water – Cleanup & Restoration™

36. WATER DAMAGE TIPS & FACTS • SUCCESSFUL DRYING OF A ROOM OR A STRUCTURE IS ACHIEVED ONLY WHEN THESE FOUR FACTORS ARE PART OF THE EQUATION • Temperature • Amount of water to be evaporated • Humidity • Air Movement Fire & Water – Cleanup & Restoration™

37. WATER DAMAGE TIPS & FACTS IMPROPER CLEANING, DISINFECTING, AND DRYING CAN RESULT IN SECONDAY DAMAGE INCLUDING Fire & Water – Cleanup & Restoration™

38. WATER DAMAGE TIPS & FACTS MOLD Fire & Water – Cleanup & Restoration™

39. MOLD • Moisture is the key to mold – drying the structure and contents properly and as fast as possible are important. • Mold requires the right temperature and a food source. • Most mold grows between 68 - 86 F Fire & Water – Cleanup & Restoration™

40. MOLD • Molds feed on organic material like drywall, wood, tackless strip, & jute, wool, rayon, and cotton fibers in carpet. Fire & Water – Cleanup & Restoration™

41. MOLD • Any surface exposed to air will accumulate spores. • When these materials become damp or wet, settled spores can become growing molds. Fire & Water – Cleanup & Restoration™

42. MOLD • Mold produces two types of chemical compounds • Mycotoxins: Cause health problems • Microbial Votatile Organic Compounds: Unpleasant odors Fire & Water – Cleanup & Restoration™

43. MOLD • MOLD REMEDIATION • Containment • Removal • Cleanup & Disinfecting • Drying Fire & Water – Cleanup & Restoration™

44. BIOHAZARD, CRIME SCENE & VANDALISM CLEANUP Fire & Water – Cleanup & Restoration™

45. BIOHAZARD, CRIME SCENE & VANDALISM CLEANUP • Bloodborne Pathogens • Bodily fluids, & other potentially pathogenic substances resulting from accident, trauma, crime or death • Methamphetamine Labs • Chemicals used in the production of illegal drugs are volatile & can leave harmful residues. Fire & Water – Cleanup & Restoration™

46. BIOHAZARD, CRIME SCENE & VANDALISM CLEANUP • Crime Scene Residues • Fingerprint powder, evidence gathering chemicals, plus tear gas & pepper spray residues. • Arson & Vandalism • Situations resulting from vandalism including graffiti, egg, spoiled foods, human or animal waste. Fire & Water – Cleanup & Restoration™

47. BIOHAZARD, CRIME SCENE & VANDALISM CLEANUP • Meth Manufacturing Chemicals • Flammable and volatile solvents such as methanol, ether, benzene, methylene chloride, trichloroethane, and toluene. • Other common household chemicals include muriatic acid, sodium hydroxide, table salt, and ammonia. • Meth-related chemicals not commonly found in large amounts in homes include anhydrous ammonia, red phosphorous, iodine, and reactive metals Fire & Water – Cleanup & Restoration™

48. BIOHAZARD, CRIME SCENE & VANDALISM CLEANUP • Meth Manufacturing • Often made in makeshift laboratories, such as rented apartments or hotel rooms. • A property can become contaminated with hazardous chemicals, and there is a strong risk of fire or explosion. • Carpeting, wallboard, ceiling tile, or fabric may absorb spilled or vaporized chemicals. Furniture or draperies may become contaminated. • Outdoor disposal sites may also require evaluation and cleanup. Fire & Water – Cleanup & Restoration™

49. EQUIPMENT • Personal Protective Equipment (PPE) • Hazmat suits, filtered respirators, boots, eyewear, gloves etc. • Biohazard Waste Containers • Traditional Cleaning Supplies • Hard-core Cleaning Supplies • Ozone machines, foggers, hospital/industrial grade disinfectants and deodorizers & no touch cleaning systems Fire & Water – Cleanup & Restoration™

50. EQUIPMENT • Moisture Meters • Water Extractors – Truck Mounted • Dehumidifiers • Air Movers • Hard Wood Floor Drying Devices • Pumps • Generators • Odor Removal – Ozone Machines Fire & Water – Cleanup & Restoration™