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C ombs F ord S urgery

C ombs F ord S urgery. Patient Information Screen April 2016. S uffolk I nfoLink. H aughley V oluntary S ervice. This is a service to help people of all ages who live in the Haughley area who have no other means of getting to their hospital, medical centre or dental appointments.

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C ombs F ord S urgery

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  1. Combs Ford Surgery Patient Information Screen April 2016

  2. SuffolkInfoLink

  3. Haughley Voluntary Service • This is a service to help people of all ages who live in the Haughley area who have no other means of getting to their hospital, medical centre or dental appointments. • Telephone 07594 674009 • Office hours Monday to Friday • 10am -12noon

  4. Sexual Health Service The sexual health service is moving out of Blomfield House Health Clinic. Find us at: Abbey View Clinic 9/10 Churchyard Bury St Edmunds Suffolk IP33 1RX There is limited car parking, accessible through the Premier Inn car park. You can also park in the Premier Inn car park - £3 a day.

  5. Appointments How we book our appointments: • We have on the day appointments • We have appointments available 1 or 2 days in advance • We also book appointments in days or weeks in advance • We also release our appointments for online booking, Please visit www.combsfordsurgery.org.uk and follow links to book appointment (You will need to register for an online login and password)

  6. Checking In Screen If checking in, please use the checking in touch screen. It asks 3 questions: • Month of birth • Day of birth – please select the actual date, not two separate numerals • First letter of your surname This will help to eliminate queues and get you checked in quicker.

  7. Punctuality We ask if you could make sure that you are on time for your appointments. If you arrive too late, this may result in you not being seen. Also this has a knock on effect and will cause the surgery to run behind for the rest of the day.

  8. Lost Hours We have recently had a rise in patients not attending appointments. In the past three months, this is how many hours were lost: December = over 61 hours January = over 35 hours February = over 40 hours Total = over 136 hours of appointments lost in 3 months. This is a total of 472 appointments missed. If you are unable to attend an appointment, please let reception know as soon as possible, so we can then offer the appointment to another patient.

  9. Dispensary Dispensary opening hours: 08:00-18:30 However, phone calls are only answered between the hours of: 10:30-12:00 and 14:30-16:00 We also ask patients to allow 3-4 days for prescriptions to arrive before collecting your medication.

  10. Do You Take It?? Medication – do you take it? Unused prescription medicines cost you and your local NHS £2.4 million every year.

  11. Do You Take It?? This money could have bought: • 2400 more drug treatment courses for Alzheimer's • 648 more hip replacements • 158 more drug treatment courses for breast cancer • 93 more community nurses

  12. Help Reduce NHS Waste Do you take it? Only tick it if you need it

  13. New Prescription Charges As from the 1st April 2016 The new prescription charge will be as follows £8.40 per item For those needing 4 or more items in three months or 13 or more items in one year it will be more cost effective for you to have a pre-payment certificate. • £29.10 – 3 Months • £104.00 – 12 Months PLEASE ASK DISPENSARY FOR DETAILS The prescription charge is a contribution to the NHS. It is NOT a payment to the Practice. It bears no relationship to the cost of the item.

  14. Restricted Medication The CCG are restricting certain medications from being prescribed as they are available to buy on the high street, they are as follows: • Paracetamol • Hay fever tablets • Emollient preparation creams

  15. Additional GP Appointments – NHS Pilot Service: weekends, evenings and bank holidays

  16. Suffolk GP + This is an NHS pilot service for- • People with an urgent need to see a local doctor • People who find it difficult to attend weekday appointments

  17. Suffolk GP + Appointments made via the practice, NHS 111 or out of hours service Ipswich GP+ Bury GP+ Riverside Clinic Northgate St Landseer Road Bury St Edmunds IP3 0AZ IP33 1AE

  18. Self Help Leaflets Leaflets are available to help you manage a variety of minor problems such as: • Coughs and colds • Indigestion • Constipation • Athlete's foot & fungal nail infections • Vaginal Thrush • Head lice and threadworms

  19. Feedback As a surgery we are always trying to improve our services. We have 2 feedback forms near the reception area, we would appreciate if you could take the time to fill these in. We would also like to upload these to our website and NHS choices. Thanks for your time.

  20. Smoking Cessation Want help quitting but don’t know where to turn? Please speak to reception and they can give you advice where to go, or visit www.NHS.uk and find the stop smoking services near you.

  21. Consent Informed implied or expressed consent will be obtained before any procedure or examination is carried out. • An explanation will be given to the patient sufficient to understand the procedure. • Should the procedure carry a risk that the patient is likely to consider as being substantial, expressed consent (written or verbal) will be obtained. • Copies of the consent policy are available on request.

  22. Care Quality Commission GPs can now expect to receive an inspection from the CQC every 2 years The inspectors will give 2 weeks notice and will focus on set areas Their role is to make sure that the care provided meets national standards of quality and safety

  23. Care Quality Commission How do they do this? • Ask people about their experiences of receiving care in the Practice • Talk to staff • Check that the right systems and processes are in place • Look for evidence that care is meeting national standards

  24. Care Quality Commission • Patients will be advised when an inspection is taking place • The Partners would encourage you to speak to the inspectors about your experiences • Following an inspection, a report is published on the CQC website. • For more information go to www.cqc.org.uk

  25. Outside Normal Working Hours Evenings and weekends For urgent advice and treatment Call the usual surgery number and you will be given the number to use – 111

  26. Training Education and Development We have a training day booked on: Wednesday 13th April Thursday 19th May This means the surgery will be closed between 13:00 and 18:30. We will however be open for extended hours from 18:30-19:45

  27. Bank Holidays We will be closed on the following days as the are bank holidays: Monday 2nd May Monday 30th May

  28. Phone Extensions We have had a lot of people call and enter the wrong extension. The extensions are as follows • Automated system to book or check an appointment • Reception • Secretary • Dispensary • Accounts/Medical reports 9. Emergency line

  29. Online Blood Test Booking You can now book your next appointment online for the following: • West Suffolk Hospital And • Sudbury Health Centre If you are unable to book online please call 0333 103 2220  Call Centre bookings available from 8am to 8pm Mon to Fri.  Walk In patient access remains available too.

  30. Self Referral Service For Physiotherapy • Online and telephone access Contact us on 01473 770066, or visit www.ahpsuffolk.co.uk/referral • NHS funded • Initial contact within 1 week • Treatment is given according to individuals needs • Contact us directly or via your GP

  31. Phone Appointments If you have a phone appointment, please be aware that when the GP/Nurse Practitioner calls you, it will be from a withheld number.

  32. Contact Details Teenagers! Please check that we have the correct contact details for you on our system. We usually have the telephone numbers of your home address or parent’s mobile number. As you are getting older and taking more responsibility for yourself you may want us to have your personal contact details. To check or change your contact details, please speak to reception.

  33. Online Booking To register for online services you will need to bring two forms of I.D to reception. We require one photo ID (e.g Driving licence or Passport) AND One address I.D (e.g Utility bill, Bank statement or Birth/Marriage certificate) When registered you will be able to order repeat prescriptions and book appointments online.

  34. Detailed Coded Access As of the 31st March 2016 you will be able to request access to your detailed coded record. You will be able to view. Blood Pressure, Recalls, Care Plans, Diagnoses, Drugs, Drug Sensitivities, Pathology Report Information, Pathology Requests, Problem Headers, Referral Ins/Outs, Repeat Drugs and Vaccinations. To access this service you will need to: 1 Be registered for the online service 2 Make a request via the online service. Access may be granted after GP approval. Further details are available on our website.

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