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Help! Can You Get Into My Computer and Show Me?

Help! Can You Get Into My Computer and Show Me?. Dr. Barrie Jo Price and Dr. Anna C. McFadden. www.emTech.net Barrie Jo Price, bjprice@ches.ua.edu SKYPE: barrie.jo.price Anna McFadden, amcfadde@emTech.net SKYPE: amcfadde. What is Remote Support/Assist? .

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Help! Can You Get Into My Computer and Show Me?

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  1. Help!Can You Get Into My Computer and Show Me? Dr. Barrie Jo Price and Dr. Anna C. McFadden

  2. www.emTech.net Barrie Jo Price, bjprice@ches.ua.edu SKYPE: barrie.jo.price Anna McFadden, amcfadde@emTech.net SKYPE: amcfadde

  3. What is Remote Support/Assist? • Computer-Mediated Software Tool • Allows a user to temporarily control a remote computer or mobile device • IT Support • Classroom Teachers

  4. Why Remote Support/Assistfor IT? • Solve more problems • Any Location • Multi-User Support • Unattended Support • Reduce Frustration • Teams of technicians

  5. Remote Support/Assistfor Classroom Teachers • After Hours • Homework Assistance • Training • Anywhere with Internet Access • Multi-User Support • Reduce Frustration • Increase Productivity

  6. Typical Features of Remote Support for IT and Teachers • Text Chat • Notes • User Control • Drawing Tools • Transfer Files • 2-Way Screen Sharing • PC, Mac and Mobile Device Support • Secure Data Encryption • Screen Recording

  7. Additional Features for IT • Reboot/Reconnect • Remote Diagnostics • Session Reporting • Admin Log-In

  8. Remote Support SoftwareSpecific Features • VoIP Voice Calls • Whiteboard • Laser Pointer

  9. Practical Applications for Teachers • Help with Math Problems • Blogs • Wikis • Setting up Skype • Sharing via Social Bookmarking • Software Assistance

  10. Remote Assist Software • Ask Your Technology Department • GoToAssist - Commercial • TeamViewer – Free for Non-Commercial Use • LogMeIn – Basic Free and Commercial

  11. Remote Support Demo’s GoToAssist TeamViewer LogMeIn

  12. www.emTech.net Barrie Jo Price, bjprice@ches.ua.edu SKYPE: barrie.jo.price Anna McFadden, amcfadde@emTech.net SKYPE: amcfadde

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