Exploring Appreciative Inquiry in Universities: A Positive Framework for Data Follow-up

1. Exploring Appreciative Inquiry and the University Summit Concept as Frameworks for Following up on your LibQual+(tm) DataJoan Cheverie, Georgetown University LibrariesMartha Kyrillidou, ARL Positive Organizational Scholarship Washington, DC November 8-9, 2004 old.libqual.org old.libqual.org

2. “22 items and a box” Martha Kyrillidou Association of Research Libraries Positive Organizational Scholarship Washington, DC November 8-9, 2004 old.libqual.org

3. ARL New Measures Initiative • Collaboration among member leaders with strong interest in this area • Specific projects developed with different models for exploration • Intent to make resulting tools and methodologies available to full membership and wider community old.libqual.org

4. “22 items” old.libqual.org

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8. Survey Structure – Page 2(Detail View) old.libqual.org

9. Key to Radar Charts old.libqual.org

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13. Key to Bar Charts old.libqual.org

14. LibQUAL+™ 2004 Summary Colleges or UniversitiesAmerican English (n = 69,449) old.libqual.org

15. The Box About 40% of participants provide open-ended comments, and these are linked to demographics and quantitative data. old.libqual.org

16. Exploring Appreciative Inquiry Joan Cheverie Lauinger Library Georgetown University Positive Organizational Scholarship Washington, DC November 8-9, 2004 old.libqual.org old.libqual.org

17. Appreciative Inquiry (AI) • A positive revolution in change. old.libqual.org

18. What is Appreciative Inquiry? • AI is a methodology that allows leaders to focus on the positive instead of the negative. • Rather than focusing on problems, AI elicits solutions. old.libqual.org

19. What is Appreciative Inquiry? • Change Management theory - What problems are we having? • Appreciative Inquiry theory - What is working around here? old.libqual.org

20. Problem Solving Model • Identify problem • Analyze causes • Brainstorm solutions and analyze • Develop action plans • Assumption: An organization is a problem to be solved. old.libqual.org

21. Appreciative Inquiry • Appreciating and valuing - What is • Envisioning - What might be • Discussing - What should be • Innovating - What will be • Assumption: An organization is a mystery to be embraced. old.libqual.org

22. Appreciative Inquiry Model old.libqual.org

23. How To Do It • Begin with the topic. • If what we focus on is magnified by our attention, be sure we are magnifying something worthy. • Create the questions to explore the topic. • Focus on questions that will find out what works. old.libqual.org

24. The Art of the Question • What’s the biggest problem around here? Rather ….. • What possibilities exist that we haven’t thought about yet? • What’s the smallest change that could make the biggest impact? old.libqual.org

25. Basic Elements of the AI Question • Positive introduction to the topic. • Then questions such as: • Describe peak experience or high point • Things valued most about the experience • Image of desired future old.libqual.org

26. What Makes AI Questions Important? • Positive language used • Focus attention • Create energy to answer • Opportunity to think creatively • Break automatic thinking about problems • Alter internal dialogue and storytelling • Specific positive future envisioned old.libqual.org

27. How To Do It • Conduct the inquiry or interview. • What to do with the information generated. • Share with larger group to discover common themes of success. • An iterative process that takes time. old.libqual.org

28. Next Steps • Provocative proposition • Does it stretch, challenge, innovate? • Grounded in examples? • Does it bridge the best of “what is” and “what might be”? • Is it stated in affirmative, bold terms? • Provocative proposition moves from individual will to group will, which achieves more than the sum of the individuals. old.libqual.org

29. Remember … • Appreciative Inquiry does not work as a technique within the problem-solving model. • Appreciative Inquiry is a transformative process because it helps us derive the future from reality. old.libqual.org

30. The Transforming Nature of AI • We can see it, we know what it feels like, and we move to a collective, collaborative view of where we are going. • Unlike other methodologies that can be recipes, the results are invented with experience that lead to innovation and to action. old.libqual.org

31. Resources The Appreciative Inquiry Commons (http://www.appreciativeinquiry.org/) Cooperrider, David L., et al. 2003. Appreciative Inquiry Handbook. Bedford Heights, OH: Lakeshore Communications, Inc. Hammond, Sue Annis. 1998. The Thin Book of Appreciative Inquiry. Bend, OR: Thin Book Publishing Co. Whitney, Diana, et al. 2002. Encyclopedia of Positive Questions. Euclid, OH: Lakeshore Communications, Inc. old.libqual.org