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Costa Logistics

Costa Logistics. Managing the Human balance Sheet & Emerging Trends. Contents. Costa Group How to build a high performing organisation Character How People What is Character Benefits Deployment Emerging Trends in Logistics Virtualisation Consolidation Movements into chilled chains

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Costa Logistics

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  1. Costa Logistics Managing the Human balance Sheet & Emerging Trends

  2. Contents • Costa Group • How to build a high performing organisation • Character • How • People • What is Character • Benefits • Deployment • Emerging Trends in Logistics • Virtualisation • Consolidation • Movements into chilled chains • Green supply chains

  3. Costa Group • 49 years operation in Logistics, 121 years operation in fresh produce • Family owned & run business • Industry leading service levels • $1Bn turnover business (group) • 9,000 employees • 3 years rapid expansion plan (DFE 2012) • Acquisition / new business development

  4. How to build a high performing business

  5. Developing Character Rather than follow a traditional business model, we have a disproportionate focus on the ‘culture’ within our organisation.

  6. How! • We reverse the traditional priorities of … Systems, Processes and People. • We confidently set ‘stretch’ targets (and consistently achieve extraordinary service levels) through developing quality people at every level of our organisation. • We pride ourselves on delivering consistent quality without increasing costs to our customers.

  7. Contrary to popular belief ‘people are not your companies most important assets.’ The RIGHT people are your most important assets (the wrong people will ruin your business!!)

  8. People • Character based recruiting (establishing a team) • Hiring for character, training for skill • Interviews / Selection / Inductions • Character based training (developing a team) • Education session every month with every member of staff • Strong reinforcement of the benefits of great character • Character based discipline (shaping a team) • Educational session every month with every member of staff • Character based discipline

  9. What is Character? • Character is not personality, Character is not religion, Character is not reputation... • Character is who you are and how you act, even when you think no one is watching. • Character is the qualities built into your life that determine your response, regardless of circumstances.

  10. Tangible Benefits - ROI • Trying to bring about an ROI on a concept like Character First within an organisation can be troublesome: • improved OWR • Industry leading levels of absentiseem < 2.1% • Reduced staff turnover < 1.9% • Improved workforce relations (Nil industry action for 40 years)

  11. Deployment • Monthly presentations • Monthly Character recognitions • Feedback to all employee’s • Engagement with all members of workforce • Driven from the top • 3 phase deployment: Values, Safety, Satisfaction: • Values to which our business operates • Zero Harm initiative (LTIFR reduced from 60 – 15) • Satisfaction (Employees, customers, Shareholders)

  12. Example of Presentations

  13. What it means to us “How is it possible that a privately owned family business has been recognised for so many prestigious industry awards?” • By surrounding ourselves with the best possible people at every operational level across our company. • By providing ongoing education regarding the importance of great character in the workplace • By aligning individual performance appraisals with agreed company values • By creating a disproportionate focus on the ‘culture’ within our organisation.

  14. Emerging Trends

  15. Visualisation • Growth is not all about scale! • Focus on core competencies as we keep pedaling to our customers • Increased scale through partnerships & marketplace solutions • Add value not commoditisation • Share infrastructure • Market needs a neutral collaborative provider to hold assets • Too many fragmented networks across country

  16. Consolidation • Growing trend to provide multi-user facility to gain volume synergies • Better more rapid deployment of “state of art systems” • Commonality of customer measurements / reporting • Lower cost to serve through pooling of labour & equipment • Increased productivity as more volume flows across same cost base • Integration with customers & internal systems • Information visibility is the key to a rapid & smooth supply chain • 60hrs is optimum in terms of visibility any more and too unpredictable

  17. Chilled Chains • Growing trend in North America & Europe to shift product from a ambient / frozen chain into a chilled chain • Between 2005 – 2008 30% growth in chilled chain requirement, Frozen stagnant at 1% growth & ambient plateau’d at 2% • Complexities & time requirements • Maintaining integrity of chill chain • Necessity of leveraging volume in chilled environment • Deployment of consolidation points to leverage multi-user volume

  18. Green Supply Chains • Growing trend to have sustainability statement / position • What is your carbon footprint? • How do you measure it? • Containment measures – buying carbon credits is not the answer • Turning this to a selling strategy • Will customers pay a premium for a green supply chain • Copenhagen influence? • This is a real challenge that will face us all in the next 3 – 4 years, act now and be ahead of the deployment curve

  19. Is IT a competitive advantage? • This really depends on whether you have an integrated solution that delivers quality data to the user?

  20. Thank you for your time!

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