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Welcome to M anagement R eview M eeting 8 th & 9 th November, 2010

Welcome to M anagement R eview M eeting 8 th & 9 th November, 2010. Management Review Meeting November 8, 2010 Conference Room, Niryat Bhawan , New Delhi A G E N D A. 11. Human Resource requirement at RO & HO 12. Training of officers and staff

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Welcome to M anagement R eview M eeting 8 th & 9 th November, 2010

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  1. WelcometoManagement Review Meeting 8th & 9th November, 2010

  2. Management Review Meeting • November 8, 2010 • Conference Room, NiryatBhawan, New Delhi • A G E N D A • 11. Human Resource requirement at RO & HO • 12. Training of officers and staff • 13. Potential area of non-conformances and preventive actions • 14. Requests/suggestions for review/modification of QMS documents • 15. Recommendations for improvement • Any other points for the improvement of service to members • Achievements and plans of the Regional offices – Presentations by • DDG, FIEO (ER) • Executive Assistant, Bhubaneswar • Jt. DDG, FIEO(WR) • Asstt. Director, FIEO(AHD) • Jt. DDG, FIEO(NR) • Director, FIEO(SR) • Jt. Director, FIEO(BLR) 1.    Follow-up actions on previous Management Review Meetings 2.    Review of Quality Policy 3.    Review of Quality Objectives and Targets 4.    Requirement of Infrastructure and the need for betterment of work environment 5.    Results of Internal quality audits of ROs and departments at HO 6.    Review of Corrective actions 7.    Performance of Regional offices and other departments 8.    Analysis of data 9.    Customer feedback and complaints received at ROs and HO 10. Reports on product/service non-conformities

  3. ORIENTATION PROGRAMME – NOVEMBER 9, 2010 (Morning Session – 10:30 a.m. – 1:30 p.m.) Presentation on Exports Scenario, Policy  and procedure: Shri Ajay Sahai, DG&CEO Presentation on MDA and MAI Schemes with case study: Shri Ashok Kumar, DDG (Lunch Break 1:30 p.m. – 2:15 p.m.) (Afternoon Session – 2:15 p.m. – 6:00 p.m.) Presentation on Banking facility and Insurance for Exports: Smt. PriyaSafaya, JtDDG Presentation on Services Exports, the new driver of growth: ShriAnand P Seth, DDG Presentation on India’s FTA And CEPA with the world: ShriVinod Pal, Director

  4. Action Taken Report on Minutes of MRM Meeting held on 28.8.2009

  5. Action Taken Report …..

  6. Action Taken Report …..

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  8. Action Taken Report …..

  9. Action Taken Report …..

  10. Action Taken Report …..

  11. Action Taken Report …..

  12. Annexure I • Comparative Statement of Charges • M – Member • N-M – Non Member • **Figure in Rs. • *** Number of copies

  13. Action Taken Report …..

  14. Action Taken Report …..

  15. Action Taken Report …..

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  17. Action Taken Report …..

  18. Action Taken Report …..

  19. Data Analysis April 2009 – March 2010

  20. Summary of Data Collection From ROs Period covered April ’09 to March’10(Half Yearly Analysis)

  21. Summary of Data Collection From ROs

  22. Summary of Data Collection From ROs

  23. Summary of Data Collection from Chapters Period covered April ‘09 to March’10

  24. Summary of Data Collection from Chapters Period covered April ‘09 to March’10

  25. Summary of Data Collection from Chapters Period covered April ‘09 to March’10

  26. Quality Objectives & Targets Year 2009-10

  27. Achievement Vs Quality Objectives & Targets for the year 2009-10

  28. Quality Objectives & Targets Year 2010-11

  29. Internal Audit Summary April 2009 – Sept 2010

  30. Process of Processing of Membership & RCMC Application

  31. Process of Handling MDA APPLICATION and Claims

  32. Process of Organizing Open House/Meeting/Seminars

  33. Process for Handling query/problem/suggestion

  34. Process for Conducting Press Conference

  35. Visa Recommendation

  36. Certificate of Origin

  37. Purchase Procedure

  38. Maintenance of Equipment

  39. Process of Participation in Trade Fairs/Organising Exhibition/BSM

  40. Process for initiating Corrective/Preventive/Handling Customer Complaint

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