Communication Skills DM8110

1. Communication Skills DM8110

2. Topics • Oral Presentation Skills • Reading Skills • Professional Image • Communication Process • Interpersonal Communication

4. Practice, Rehearse and Know Your Material!! • a. Planning your speech • b. Putting your speech together • c. Planning visual aids • d. Rehearsing your speech and revising it

5. Planning your speech • - define your purpose Ageneral purpose • This can be t0 - inform/instruct • - persuade/convince • - entertain Aspecific purpose • This may be to accomplish a precise objective

6. You have just completed your final-year project and are required to make apresentation to your project supervisor and other lecturers. • a) What is the general purpose of your presentation? • To inform your supervisor about the progress of your project • b) What is the specific purpose of your presentation? • To get a distinction for your project

7. Planning your speech • - Analyseyour audience and speaking situation • Number: Is it a small or large group? • Age range: Children, youths, middle-aged adults or the elderly? • General interests: Is your audience interested in sports or making money? • Knowledge level: Basic, intermediate or advanced? • Social/educational background: Race, marital status, diploma or degree-holders? • Occupation: Blue or white collar workers? • Attitude to subject: Are they for it or against it?

8. Appeal to the audience • Logical appeal • Emotional Appeal • Speaker Appeal

9. Putting Your Speech Together • Identify your main ideas • Research your topic thoroughly • Organise your data and write your draft

10. VISUAL AIDS • Purpose of Using Visual Aids • Types of Visual Aids • Design of Visual Aids • Continuity • Contrast • Emphasis

11. Use of Visual Aids • Never use a visual aid in front of an audience until you have rehearsed what you want to say about it. • Make certain the aid helps the audience to understand your ideas. It should be simple, clear and readable. • If the visual aid is self-explanatory, do not stop the flow of talk to explain. Continue talking while changing or handling aids..

12. Use of Visual Aids • Speak loudly to compensate for the audience’s divided attention. • Never stand directly between your audience and the visual aid. • Always face the audience. Do not talk to your visuals. • Use visuals in proper sequence. Display the aid only when you are ready to discuss it.   • Turn off the projection equipment when not in use.

13. DElivering Your Speech • Verbal • Non-verbal • Handling Questions

14. Verbal Delivery • Voice quality • Pitch • Rate • Volume • Pronunciation • Transitions

15. Non-verbal Delivery • Facial expressions • Gestures • Appearance • Movement • Posture

16. Handling Questions • Prepare for questions • Repeat the question • Maintain your style • Involve the audience in your answer • Use the 25-75 rule

17. Handling Ad-hoc Presentations • Time strategy • Space strategy • Magical Threestrategy

18. Giving Criticism • Be fair • Be specific • Acknowledge the positive • Empathisewith the other person's feelings • Keep calm • Keep to the point • Focus on behaviour

19. Assignment 1: Making a Pitch (10 marks) • Objectives: • 1.To put into practice some tips on presentation skills, in particular, creating an attention-grabbing introduction; giving an impressive conclusion and having good voice/tone quality. • 2.To build student’s confidence in speaking in front of an audience.

20. Assignment 1: Making a Pitch (10 marks) Description: • 1. Work in pairs. Prepare a 2-minute pitch on one of the following that you would like to recommend to the audience:- • (a) a movie or TV show • (b) an event such as a concert, exhibition, musical etc. • (c) a book/ magazine/ website • (d) a computer application software /mobile phone app

21. Assignment 1: Making a Pitch (10 marks) Description: • 2. To make your pitch and convince your audience about your choice, include: • (a) an attention-grabbing introduction and ending. • (b) important and interesting points about your item which set it apart from others. • (c) a call to action. • 3. No PowerPoint slides needed. • 4. There should be fair presentation opportunities for each of the speakers in the pair.

22. Assignment 1: Making a Pitch (10 marks) • Introduction • No attention-grabbing strategy used/ Weak start with no clear statement of purpose and topic. • Attempts to use an attention-grabbing strategy but not quite appealing. • Excellent attention-grabbing strategy used. Clear statement of purpose and topic. • Conclusion • Presentation ends abruptly/ incompletely/ without attempt to make an impact. • Close of presentation is signalled and some attempt to make an appeal, though not impactful enough. • Impressive, memorable ending. Clear final appeal.

23. Assignment 1: Making a Pitch (10 marks) • Content • Ideas and information are poorly presented with little attempt to make it convincing and interesting. • Ideas and information are relevant though can be presented more concisely and in a more convincing manner. • Ideas and information are concise, interesting and convincing. • Verbal Delivery • Voice is too soft or often mumbled. Monotonous tone which is not engaging. • Speaks fairly well though a bit unconfident and tone tends to be monotonous at times. • Speaks fluently and effectively. Confident, captivating and engaging.

24. Assignment 1: Making a Pitch (10 marks) • Body Language • No or little eye contact with audience, uses no or distracting gestures and movements. • Maintains eye contact with some in the audience. Some nervous gestures and movements. • Consistent eye contact with entire audience with purposeful natural gestures. Confident posture.