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Chapter Twelve

Chapter Twelve. Stress and Conflict. Learning Objectives. Define the meaning of stress Identify the extraorganizational, organizational, and group stressors Examine individual dispositions of stress Describe intraindividual and interactive conflict

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Chapter Twelve

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  1. Chapter Twelve Stress and Conflict

  2. Learning Objectives • Define the meaning of stress • Identify the extraorganizational, organizational, and group stressors • Examine individual dispositions of stress • Describe intraindividual and interactive conflict • Discuss the effects of stress and conflict • Present strategies for coping/managing stress and negotiation skills for conflict resolution

  3. Categories of Stressors Affecting Occupational Stress Extraorganizational Stressors Organizational Stressors Group Stressors Individual Stressors JOB STRESS

  4. Macrolevel Organizational Stressors ADMINISTRATIVE POLICIES AND STRATEGIES Downsizing Competitive pressures Merit pay plans Rotating work shifts Bureaucratic rules Advanced technology ORGANIZATIONAL PROCESSES Tight controls Only downward communication Little performance feedback Centralized decision making Lack of participation in decisions Punitive appraisal systems JOB STRESS WORKING CONDITIONS Crowded work area Noise, heat, or cold Polluted air Strong odor Unsafe, dangerous conditions Poor lighting Physical or mental strain Toxic chemicals or radiation ORGANIZATIONAL STRUCTURE AND DESIGN Centralization and formalization Line-staff conflicts Specialization Role ambiguity and conflict No opportunity for promotion Restrictive, untrusting culture

  5. Type A Profile Type B Profile Profiles Of Type A And Type B Personalities Is not concerned about time Is patient Doesn’t brag Plays for fun, not to win Relaxes without guilt Has not pressing deadlines Is mild-mannered Is never in a hurry Is always moving Walks rapidly Eats rapidly Talks rapidly Is impatient Does two things at once Can’t cope with leisure time Is obsessed with numbers Measures success by quantity Is aggressive Is competitive Constantly feels under time pressure

  6. Level Of Conflict In Organizational Behavior Macro Organizational Intergroup Interpersonal Intra- individual Micro CONFLICT

  7. A Model Of Frustration Drive (deficiency with direction) Goal/ incentive (reduction of the drives and fulfillment of deficiencies) Barrier (1) Overt (2) Covert Defense mechanisms (1) Aggression (2) Withdrawal (3) Fixation (4) Compromise Need (deficiency) Frustration

  8. Sources Of Interpersonal Conflict Personal differences Information deficiency Role incompatibility Environmental stress Interpersonal Conflict

  9. Antecedent Conditions For Intergroup Conflict Competition for resources Task interdependence Jurisdictional ambiguity Status struggles Intergroup Conflict

  10. Ways To Manage Prolonged Stress Exercise Relaxation Networking Behavioral self-control Cognitive therapy Individual Coping Strategies

  11. Low-Risk Techniques High-Risk Techniques Contemporary Negotiation Techniques Unexpected temper losses High-bailing Boulewarism (“take it or leave it”) Waiting until the last moment Flattery Addressing the easy point first Silence Inflated opening position “Oh, poor me”

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