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Training Services Rhonda Schuler National Training Services Manager

L. A. W. S. O. N. Software. Training Services Rhonda Schuler National Training Services Manager. Training Services Organization. Sheila Hoyos (Chicago ) Chicago & Bloomington Ann Marriot (Atlanta) Atlanta & DC Marsha Wile (Irvine) Irvine & Columbus Henry Reinhard (NJ)

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Training Services Rhonda Schuler National Training Services Manager

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  1. L A W S O N Software Training Services Rhonda Schuler National Training Services Manager

  2. Training Services Organization • Sheila Hoyos (Chicago) • Chicago & Bloomington • Ann Marriot (Atlanta) • Atlanta & DC • Marsha Wile (Irvine) • Irvine & Columbus • Henry Reinhard (NJ) • NJ, Boston and Toronto • Paula Cartwright (San Fran) • San Francisco, Seattle & Dallas

  3. Training Services Organization • Training Services Specialist/ Wendy Quy-Hicks • Registration ( • Client Communication/Email • Ingeniume • Support for TMs

  4. Training Services • Responsible for all Public Classroom Training in Lawson offices in US and Canada • Quarterly Calendars • Assignment of Resources • Server and PC performance • Ordering Training Materials • Work with Field Ops/communication to clientbase • Create new Classes • Private Training in Public Classrooms • User Group Participation • Partner Certification/Go to Market Strategy • Webcasts • Partner Certification Workshop • Web Based Training

  5. Training Services Standardization • Standardization of offerings • Gifts, Snacks, Supplies, Certificates • Evaluate regional schedules • Improve QA testing on Servers • Offer both 7x & 8.x classes • More even saturation of classes/ less cancellation

  6. Training Services Changes • September 1, 2001 • Application classes went from $500/day to $550/day • Technology classes remain the same • Future offerings • LOGAN Admin will replace ATD Foundations (1/1/02) • Upgrade 7.0 – 8.x (available now via TM) • Hyperian Classes (Essbase & Pilar) (11/1/02) • XML will be the standard front-end (11/1/02)

  7. Training Services - Colorado • January 1, 2002 move planned • DTC Location (2 exits south) • One Conference Room/ w possible change to Training Facility in the future • Paula Cartwright (Dallas, SF & Seattle) covers CO. • (415) 974-0711 ext. 1101 • paula.cartwright@lawson.com • Rhonda Schuler, NTSM • (303) 450-1377 • rhonda.schuler@lawson.com

  8. Training Services What are your training needs? Q&A

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