1 / 11

Lab Scheduling Project

Lab Scheduling Project. Jenny Dusso, Director of Ambulatory Services July 17, 2014. Charge of Lab Scheduling Team. Develop an APM lab schedule that improves patient flow, reduces wait time and allows for utilization of additional lab areas by clinics Develop a staffing plan and schedule

maeko
Download Presentation

Lab Scheduling Project

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Lab Scheduling Project Jenny Dusso, Director of Ambulatory Services July 17, 2014

  2. Charge of Lab Scheduling Team • Develop an APM lab schedule that improves patient flow, reduces wait time and allows for utilization of additional lab areas by clinics • Develop a staffing plan and schedule • Develop a process for direct scheduling • Create metrics for validation Sponsors: Dr. Marc Randall, Dr. Chester Jennings

  3. Why are we doing this? Our PATIENT’S are voicing concerns: YOU are voicing concerns: “I have had several patients complain about long wait times in our lab… over an hour and a half.  Every time I walk by the lab it is overflowing and people waiting in the halls.  This is poor customer service and reflects badly on us.  Do you know what, if anything, is being done about this?  Adequate ancillary services are critical to our abilities to care for our patients.”

  4. What Changes for Scheduling Staff • Orders by providers for blood draws (Paper or AEHR) should be scheduled in APM for the following Phlebotomy labs: • Kentucky Clinic 2nd Floor • Good Sam PAC • Kentucky Clinic South (Future Turfland) • Same day and future orders • Provider return appointments with a same day blood draw appointment should be linked in AEHR • Comments should be used in AEHR

  5. Go Live and Training • Go live delayed by 2 weeks: August 18th • Training manuals will be electronically sent out today. • Web based training sent out on Wednesday, July 23rd. • Open lab sessions will also be available. Sign up MyUK

  6. How To Prepare for Lab Scheduling Go-Live • Share slides presented previously and today • Begin disseminating training manuals for review • Discuss process changes (AEHR vs paper order): • Check-out workflow (real-time vs call backs) • Schedule appointment • Update AEHR order (if applicable) • Purpose: Assists lab staff in drawing correct labs, eliminates need for patients to return or be billed erroneously

  7. How To Prepare for Lab Scheduling Go-Live • Worklist management • Reschedules • Patient calls for reschedules – no show patients • Internal policy on # of attempts to reschedule no-show appointments • Overdue orders • Lab will update order to appointment needed reducing the amount of orders on the list • Redirect staff assigned to worklist management to check-out

  8. How To Prepare for Lab Scheduling Go-Live • Determine coverage for staff to allow time for training • Review report of outstanding orders • policy on cancelling old orders • schedule future orders • Remind staff of service recovery tools to ease the impact of errors during the transition process

  9. Expectations • Won’t be perfect out of the gate. • Backlog of patient already have lab slips not scheduled • Leveling the schedule will take time • Lab schedule management will be ongoing. • Staff turnover • Peak volumes such as students or athletes • Will continually monitor and communicate if/when new opportunities arise.

  10. Our Next Steps • Send out training manuals. • Complete WBT • Retrieve and determine clinics that have a high volume of future labs scheduled • Provide you any assistance you need in thinking through your processes Go-Live: August 18, 2014

More Related