Consult A Doctor

2. Consult A Doctor • Current challenges in health care

3. Consult A Doctor • Consult A Doctor can help.

4. Consult A Doctor • What is Consult A Doctor? • Consult a Doctor provides access to licensed physicians by phone, email, video and mobile app. Now you can get medical advice and treatment any time – 24 hours a day, 7 days a week. • When should I use Consult A Doctor? • If your primary care physician is not available or accessible • After normal business hours or on nights, weekends and holidays • For non-emergent medical issues, questions or concerns • If you’re traveling and need medical advice • To request a prescription or refill* • *There is not a guarantee that you will be prescribed medication

5. Consult A Doctor • The benefits • 90% of people who used Consult A Doctor avoided a visit to the doctor’s office, Urgent Care or ER.

6. Consult A Doctor • The physicians • The average consultation with Consult A Doctor lasts 14 minutes.

7. Consult A Doctor • Most commonly treated conditions • Cold/flu • Sinus infections • Upper respiratory infections • Allergies • Headaches • Urinary Tract Infections • Bronchitis • Stomach ache/diarrhea • Eye infections • Ear infections • Rash/skin irritations • Yeast infection

8. Consult A Doctor • What a great program. My daughter woke up with pink eye. As I was getting ready for work, I was on the phone [with Consult A Doctor], and by the time I left she had a prescription and I didn’t miss any work time. It was easy and so much less stressful! • -Member experience

9. Consult A Doctor • Ordering a consultation is as easy as 1, 2, 3! Activate your account Call or Click Virtual Care Online or by phone. So easy and convenient. Connect to a board certified doctor in minutes. Fast, safe, affordable care 24/7.

10. Consult A Doctor • Activate your account at www.MyDrConsult.com or by calling Member Services at 1-800-362-2667. d

11. Consult A Doctor • Use the web portal to: • Request a consultation • Complete your Health Record • Get medical and health information

12. Consult A Doctor • Choose how to consult with a doctor • *There is no guarantee that members will receive prescription (Rx) medication, diagnosis or treatment plan.

13. Consult A Doctor • iDR 24/7 mobile app • Available on all Apple mobile devices, including the iPhone, iPad and iPod • Use My Consult Center to select from the four consultation options • Send a secure message to a doctor any time, directly from your device with My Message Center • Access My Health Center for comprehensive health content on the latest health topics, medications, symptom checkers and more

14. Consult A Doctor • Adding dependents to your account • Add dependents online or by calling Member Servicesat 1-800-362-2667 • The primary member must activate his/her account first • A guardian may conduct a consultation on behalf of an underage dependent • Dependents over the age of 18 have their own unique log in. Their information is kept separate from the rest of the family

15. Consult A Doctor • I called [Consult A Doctor], they found my information and signed me up for a doctor consult. One hour later, I had a doctor return my call and show courteous response over the phone. 10 minutes later, I had a prescription waiting at the pharmacy for me to pick up. This alone saves me hundreds each year! • -Member experience

16. Contact Consult A Doctor: • 1-800-DOC-CONSULT • (1-800-362-2667) • www.MyDrConsult.com