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How can we predict disruptions in technology to use innovative ideas for our benefit?. Blockbuster. Top of the food chain: - Had over 4000 stores nationwide at its peak - Largest video rental chain in the nation - Over 40 million U.S. members Disrupted by small, innovative companies:
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How can we predict disruptions in technology to use innovative ideas for our benefit?
Blockbuster Top of the food chain: - Had over 4000 stores nationwide at its peak - Largest video rental chain in the nation - Over 40 million U.S. members Disrupted by small, innovative companies: - Declared bankruptcy in 2010 - Now has less than 900 stores
Netflix What was so different? - Order movies by mail online - Watch movies by streaming them online - No trips to the store, no late fees, no hassle Result: - Over 23 million subscribers - $1.5 billion in revenue last year - Over 20% of internet data usage from 8-10 pm
What Can Blockbuster Teach Us? - Blockbuster did not keep up with new trends - They joined the online game far too late If you don't innovate, you must be willing to follow.
Entertainment Industry Results: Flat $5 cost that went straight to Louis Grossed over 1.1 million No cut to label or channel Sold rights to HBO and FX for further profit
Pay what you want system - “digital tip jar” Physical copies available to order No label costs Several times more successful than their previous album, millions of sales Sold-out concerts
State of the Music Industry • Disrupted by the easy access to music • Improved distribution channels • Files are harder to charge for than physical copies • Artists are starting to assist the process • Labels are becoming obsolete
POTS - POTS - Basic, low speed, analog telephone service - No mobile capabilities - Reliable - Expensive
VoIP - Voice over Internet Protocol - Digital calls over the internet - No need for infrastructure - Additional functionality - Caller ID, Voicemail, Three-way calling - Portable - Lower costs - Bundled services http://www.businessweek.com/stories/2008-11-03/who-killed-the-voip-revolution-businessweek-business-news-stock-market-and-financial-advice
Skype - Created in 2003 - Uses a VoIP network called Skype Protocol - Peer-to-peer network model - 37% of calls are business related - Frequently free http://www.forbes.com/2010/05/21/internet-enterprise-communications-technology-skype.html
Microsoft vs. GoogleApps • Microsoft Model • Software Sales • Complex, Feature-Rich Applications • Google • Software as a Service (SaaS) • Cheaper, more Convenient, Simple Solution • Meets the needs of the low end of the market. • http://articles.businessinsider.com/2008-04-08/tech/30079357_1_microsoft-disruptive-technologies-amazon-web-services#ixzz27P02qdk3
Microsoft http://www.youtube.com/watch?v=FvOrQDavzt4
Advantages of GoogleApps Price Anywhere/anytime access Real-time collaboration 99.9% uptime guarantee Minimal storage limits Platform independence SPAM and email security http://articles.businessinsider.com/2007-12-16/tech/30030761_1_microsoft-customers-disruptive-technologies-google-threat#ixzz27OuO7RSJ
The Innovator’s Dilemma • The Innovator’s Dilemma by Clayton Christensen perfectly describes the phenomenon. • New-market disruptive technology focuses on meeting demand for a breakthrough product. • Low-end disruptive technology targets customers for whom cost is a primary concern. http://en.wikipedia.org/wiki/Disruptive_innovation https://sites.google.com/site/b188sjsu/Home/ebusiness/disruptive-technology
Lessons Learned • Change Happens • Never-Ending Process • Fundamental Disruptions Happen • Forever Alters Successful Business Models • Certain Products are “Irreplaceable” and are Resistant to Change • Ex. Live Shows. • Reconsider Preconceptions • (Piracy is proportional to sales)
Questions? Conclusion:Innovation Happens, Don’t Get Left Behind