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The Bargain Heart Surgeon: Are You Getting the Best Value From Your Professional Service Providers

The Bargain Heart Surgeon: Are You Getting the Best Value From Your Professional Service Providers. How To:. How to get more value from your design professionals. How to get better value for the taxpayer’s dollar. How to eliminate conflicts and depoliticize the selection process.

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The Bargain Heart Surgeon: Are You Getting the Best Value From Your Professional Service Providers

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  1. The Bargain Heart Surgeon: Are You Getting the Best Value From Your Professional Service Providers

  2. How To: • How to get more value from your design professionals. • How to get better value for the taxpayer’s dollar. • How to eliminate conflicts and depoliticize the selection process. • How to achieve the highest form of competition.

  3. How Did Your Last Project Go? • Did you get what you wanted? • Did you get what you needed? • Did you survive? Was your boss pleased? Were the end users pleased?

  4. Professionals • Attorney • Accountant • Doctor • Financial planner • Engineers • Architects

  5. What Criteria Would You Include In Your Request For Proposal (RFP)?

  6. RFP Criteria • Experience • Success rate • Medical board complaints • Number of surgeries of this type – per day, per year, etc. • Team qualifications • References

  7. Example – Heart Surgery • Diagnosis is for double bypass • During surgery doctor finds triple bypass is needed • Additional cost – but eliminates the second (and costly) surgery • Longer recovery time – but done only once rather than twice • Are you glad it was done then rather than later?

  8. Did You Get What You Want? • What was the reason you sought a design professional? • Supplement your staff • New expertise • No time to implement with your own staff

  9. Was The Result What You Needed? • Were there unexpected changes to the project? • Did it fulfill or exceed your expectations? • Were you satisfied with the final result?

  10. Was the surgery successful?

  11. Does the design fit your purpose?

  12. What Could You Have Done Better? • Better identify the needs • Select a firm/team with the best experience doing this type of project • Select the firm with the best approach

  13. How To Get What You Need • Clearly articulate in your RFP what you are seeking • Understand that you can’t identify all variables • Be flexible and rely on the design professional for guidance • Allow the design professional to be innovative

  14. Request for Qualifications RFQ = Successful Project

  15. Selecting the Consultant • Past experience • Available staff & pertinent skills • Project approach/innovation • Specialized expertise • Proximity to project

  16. Promote the Project to Qualified Firms • ACEC/MN • Referrals from other companies • Referrals from other governmental agencies

  17. Short List • Choose 2-4 firms from RFQ responses • Interview those firms • Visit firms

  18. Partnering Relies Upon: • Mutual respect • Good communication • High level of trust • Mutually beneficial relationship

  19. Partnering With Your Heart Surgeon • Weigh pros and cons of procedure • Define expectations and risks (scope) • Agree on response to unknowns (e.g. bad heart valve) • Establish fee based on agreed upon scope

  20. Do expectations match?

  21. “If you want to select a project designer on the basis of least cost to design, I will give you a project which costs me the least to design. If you want to select a project designer on the basis of least life-cycle cost, I will use my brains and experience to give you a project which will cost you the least to design, build and maintain.” Source - APWA Red Book, August 2006

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