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MICROSOFT DYNAMICS CRM ONLINE TRAINING • Course Content: • MS CRM Basics • Customizing RDL files with Business Intelligence Studio (Basic) • Marketing Automation in Microsoft Dynamics CRM 2011(80290A) • Sales Management in Microsoft Dynamics CRM 2011 (80291A) • Service Management in Microsoft Dynamics CRM 2011(80292A) • Service Scheduling in Microsoft Dynamics CRM 2011 (80293A) • Microsoft Dynamics CRM 2011 Customization and Configuration (80294A)
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MICROSOFT DYNAMICS CRM ONLINE TRAINING • Customizing RDL files with Business Intelligence Studio (Basic) • Goal Management • Workflow Creations • Course Snapshots www.magnifictraining.com
MICROSOFT DYNAMICS CRM ONLINE TRAINING • Marketing Automation in Microsoft Dynamics CRM • Introduction • Implementing and Managing Marketing Campaigns • Analysis, Reporting and Goals www.magnifictraining.com
MICROSOFT DYNAMICS CRM ONLINE TRAINING • Sales Management in Microsoft Dynamics CRM • Introduction • Working with the Product Catalog • Sales Order Processing • Analysis, Reporting and Goals www.magnifictraining.com
Microsoft Dynamics CRM Technical ONLINE TRAINING • Introduction • Working with Cases and Contracts • Using the Knowledge Base • Working with Teams and Queues • Analysis, Reporting and Goals www.magnifictraining.com
MICROSOFT DYNAMICS CRM ONLINE TRAINING • Service Scheduling in Microsoft Dynamics CRM 2011 (80293A) • Introduction • Advanced Topics www.magnifictraining.com
MICROSOFT DYNAMICS CRM ONLINE TRAINING • Business Units and Security Roles • Configuring Users and Teams • Customizing Microsoft Dynamics CRM Overview • Customizing Fields • Customizing Entities www.magnifictraining.com
MICROSOFT DYNAMICS CRM ONLINE TRAINING • Customizing Relationships and Mappings • Customizing Forms, Views and Charts • Configuring Field Security • Configuring Auditing • Configuring Solutions www.magnifictraining.com