PSI & NAHMMA Seattle, WA June 4, 2009

1. PSI & NAHMMA Seattle, WA June 4, 2009 How to Start a Business AssistanceProgram Julia McHugh HWTR Ecology Local Source Control Program jmch461@ecy.wa.gov

2. First Things FirstP R O G R A M H I S T O R Y • Through significant scientific & other observations, recognition of the deep distress of Washington state’s urban waters. • Discussion begins 2005, results in state legislature allocating $2.2M for 2007-09 startup of Local Source Control Partnership, one aspect of overall Urban Waters Initiative.

3. First Things FirstP R O G R A M H I S T O R Y • Ecology - HWTR team forms to begin gestation of new program, including Urban Waters & Environmental Results Pilot Project

4. Partner Jurisdictions

5. Partner Jurisdictions City of Bellevue City of Bellingham Clallam County City of Issaquah Jefferson County King County Public Health King County Water & Land Kitsap County Health Kitsap County Public Works San Juan County Seattle Public Utilities Skagit County Public Health Snohomish County Health Spokane Regional Health Tacoma Pierce County Health Whatcom County Health (18.5 FTEs)

6. The Shape of a Program(1668 - 1789)4 King Louis + Emperor Napoleon

7. 3rd Party Business ListsTips & Ideas • Check currency/accuracy of ALL 3rd party information   • Collaborate to identify/determine TARGET business sectors •  Provide guidance sector NAICS codes; Jurisdiction compiles list • Revise for upcoming sectors, i.e. Abandoned, Bankrupt, Contaminated sites • Avoid unless sample lists & time to verify • Target sectors – combine overall contaminant priorities & local sectors • Resources: ReferenceUSA; Manta.com; Regional Reference Librarian; Polk Directory; Phone book • Market conditions driving need

8. Database & Site Visit ChecklistTips & Ideas • Unless designed for such use, do not expect checklist to serve too many purposes • If external users, ensure system accessibility – security firewalls can also prevent legitimate intentions • Reality check / field test with checklist users • Predetermine types and reasons for data, incl. Program Metrics • Automate, automate, automate • Separate & shorten – PreVisit site data & contact info; individual single page checklists for specific sectors • Web-based application to eliminate access problems • Avoid multiple data entry events, avoid aggravating business owners w/ lengthy checklist • Field-enter data into handheld device & download • Link to GIS applications for overlay possibilities & view spatial relationships: business type:contaminants:basin/sub basin issues

9. Program MeasurementsTips & Ideas • Hard Results from database – types of businesses => waste types & quantities • Soft Results from Monthly Reports – e.g. internal/external collaboration, spill kits/vouchers distributed, specific solution to specific business waste problem, connections to local business associations, industry associations, Chambers of Commerce, etc. • Provide BMPs specific to industry • Extends awareness and reach of technical assistance, builds program credibility within jurisdiction, establishes LSCS as local go-to for waste management assistance

10. Technical TrainingTips & Ideas • Multimedia waste information specific to each sector - Impossible to meet all training needs • Provide General Waste Designation regs & practices and provide training for top sectors • Survey for sector priorities • I.D. people w/sector expertise • Locate existing prepared training resources • Establish e-Library • All partners contribute towards setting topic, agenda, guest speakers, all other resources & event planning & hosting • Webinar format reaches largest number of people in unlimited # of locations • SharePoint site

11. Group Resources & ReferencesTips & Ideas • SharePoint for all to access • Requires users to contribute & scrutinize • Multiple contributors => can become hard to negotiate & locate materials • Requires organization & maintenance of information submitted • Consult a librarian at the outset; set up organization protocol

12. TA vs. Compliance: White Hat / Black HatTips & Ideas • Separate completely – strictly author’s opinion • Prioritize to solve local problems locally • Establish direct connections to all local resources: Solid waste, Storm water, Wastewater, Air authorities • Avoid conflicting role for staff & maintain long-term credibility w/in local business community • All partners contribute towards creation of Contact & Referral Guide listing local, regional, state and federal media contacts • Guide requires annual updating maintenance

13. Reality CheckingTips & Ideas • Survey Partners • Survey Businesses served • Data Analysis • Co-create survey w/ partners, make responses anonymous, use service i.e. Survey Monkey, distribute results to all • Are the LSCS effective in TA delivery? How to better serve business & positively affect bottom line? Source of industry trends information? • Particular sector(s) in distress (those referred for corrective action); checklist data being collected? Waste management trends evident?

14. New Partners & Program GrowthTips & Ideas Inability to take on new partners immediately due to funding allocation & biennium schedule • Make program resources available, invite to technical trainings • Lobby Ecology & state legislators to expand program

15. How We’re Doing Within the last 13 months, the Local Source Control Specialists have completed 2,247 site visits, return site visits, & ERP Auto Body pilot visits to small businesses surrounding Puget Sound and within the Spokane River Watershed. This is 110% of the contracted target amount, delivered 5 months early. This is a team to join.

16. The Sky’s the Limit! Questions?