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Living Melbourne

Living Melbourne. Integrated Water Strategy. The Dreamtime. Waterways have always been vital to wellbeing. Context. Context. Why IWM?. The Change. Our Part. How to do it. The Old Need for Command and Control. Public health drove an authoritarian approach. Context. Context.

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Living Melbourne

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  1. Living Melbourne Integrated Water Strategy

  2. The Dreamtime Waterways have always been vital to wellbeing. Context Context Why IWM? The Change Our Part How to do it

  3. The Old Need for Command and Control Public health drove an authoritarian approach. Context Context Why IWM? The Change Our Part How to do it

  4. We Can’t Continue As We Were Context Context Why IWM? The Change Our Part How to do it

  5. The City’s Vision Why IWM? The Change Our Part How to do it Context

  6. The Extra Value of Water Services Lower costs in the long run Wellbeing through open space A greener city is cooler New water sources for jobs & irrigation Healthy rivers Why IWM? The Change Our Part How to do it Context

  7. Our Changing Operating Environment Melbourne Water From this To this Outcomes Vision Service provider Trusted advisors Consult Strategy Consult Governments Programs Customers Experts Consult Outcomes Expert Why IWM? The Change Our Part How to do it Context

  8. Changing the Way We Operate From this To this KPIs are shared with other companies and agencies KPIs are our own Integrated and targeted suites of water services Separate services Consistent advice Conflicting advice Outcomes focus Asset focus Why IWM? The Change Our Part How to do it Context

  9. The Multiple Roles of Melbourne Water Environmental Steward Diversions licensing, Floodplain manager Trusted Advisor Environmental flows, desalination order Resource Manager Bulk water, sewage, recycled water, stormwater, river health, biodiversity, energy System Operator Customer service, operations, asset & risk management Why IWM? The Change Our Part How to do it Context

  10. A New Approach to Investment Why IWM? The Change Our Part How to do it Context

  11. A Questioning and Learning Approach Case studies Insights • Dual Pipe Scheme • Recycled water • STP conservation • Retarding Basin • Stormwater harvesting scheme • Branch sewer upgrade • Opportunities are lost when traditional approaches to water services are adopted • Success comes from asking how water services add value to communities • Ambiguous accountabilities can be hard to foresee • Customers are frustrated when there isn’t a clear contact Why IWM? The Change Our Part How to do it Context

  12. Mindsets for Success in Our Business Why IWM? The Change Our Part How to do it Context

  13. Building on Culture Why IWM? The Change Our Part How to do it Context

  14. Building on Technical Expertise and Systems Why IWM? The Change Our Part How to do it Context

  15. Measuring Success Customer Culture Outputs Why IWM? The Change Our Part How to do it Context

  16. Key Take Home Messages • Climate variability & affordability are key drivers for change • The shared vision for water as an enabler of liveability • Integrated water servicing may drive targeted service offerings • Key issues of integrating our accountabilities and how we invest • We are building on culture and customer focus to use mindsets to improve performance • Actions are integrated with others • Success is measured by combining existing KPIs

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