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b PURPOSE ..

b PURPOSE. To Build an effective communication tool for A6 and 151 SR advisors , floor walkers and managers. A6 Intranet will help advisors to keep a track of their Weekly and daily reports , Improve on QA by keeping the advisors updated about the Procedural updates.

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b PURPOSE ..

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  1. bPURPOSE .. • To Build an effective communication tool for A6 and 151 SR advisors , floor walkers and managers. • A6 Intranet will help advisors to keep a track of their Weekly and daily reports , Improve on QA by keeping the advisors updated about the Procedural updates. • A single web page will have access to all the BT links accessed by the advisor and saving effective call time. • A6 Intranet will keep updated about the operational updates given by the managers on site 33 saving time on huddles.

  2. bSECTIONS ON A6 WEB • A6 web can be categorised in 4 different sections. • Advisor LinksThis section will contain links to popular destinations which an advisor has to use on a frequent basis. • Notice BoardWill have an update to be conveyed by managers to all the advisors and floor walkers. • Process related Updates and Important numbers.This section will have all the process updates given by advisors/Floorwalkers/Managers. • Dropdown menuThis includes the following sections • 1.Manager Links 2.Teams 3.Downloads 4.Performance Stats (Reports) 5.A6 Specific links 6.Miscellaneous links

  3. bFLOW OF DATA • The uploading strategy will be as follows Advisor Updates Ops. Manager’s/ Team Leader’s Approval A6 & 151 SRIntranet Floor WalkerUpdates Website Manager A6 & 151 SR Intranet Server Read Only Access Updates from – 1.BT Ops Server2.Owl3.BT Intranet 4.BT Pages5. Helpdesks Ops. Manager / TL Updates

  4. bREFERENCES • Existing documents and records. • Discussions with Advisors, Floor Walkers and Managers • BT Intranet and Owl • Leicester Technical coaches and other helpdesks

  5. bSYSTEM PERSPECTIVE • A6 Intranet will be a web based application hosted on web server • This software will have access to all reports, which would enable the user to extract any information pertaining to the process • A6 Intranet will be using all the security options provided by BT and will have access according to the windows login ID.

  6. bSCOPE • A6 Intranet would receive process data, for different areas of work in the process as a manual input • The data will be uploaded on the web server using FTP (File Transfer Protocol ) • The identified users of users of the website would be advisors , Floor walkers and Managers of the process

  7. HARDWARE Pentium III Processor 128 MB RAM 40 GB Hard Disk With Windows 2000 Operating System SOFTWARES / TOOLS Java Scripts Open Cube Navigation Studio GIF Movie Gear 2.6 Web Page maker bDEVELOPMENT ENVIRONMENT The System is using only Freeware Products.

  8. bMAINTENANCE CONSTRAINTS • The Website will see manual uploading of data ay specified regular intervals. • A6 Intranet is highly flexible, any data can be modified in a very less time. • A6 Intranet will be having a Website Manager who will modify the data on the site as and when required.

  9. bA6 INTRANET INDEX PAGE

  10. A6 Intranet

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