Technology and Innovation: Driving Digital Transformation in Public Sector

1. Ian Akeroyd Virgin Media Business 10th October 2014 Technology and Innovation: Driving Digital Transformation in Public Sector

2. Agenda Background and challenges Our view of the savvy tech consumer PSN: an enabler for change Questions

3. Today’s business challenges Anytime, Anywhere ‘More for less’ Organisational Change Resource Prioritisation

4. Today’s ICT challenges Estate change & rationalisation Government ICT Strategy Need for Agility Save to invest

5. Background and Drivers for Change in Public Sector IMPLICATIONS FOCUS AREAS BUDGET CUTS • Significant budget challenges across the East Midlands over the next five years. • Further staff reductions – Need to protect front line services therefore focus on back-office. • Focus on efficiency savings. • Challenge around estates rationalisation and implications on services. COLLABORATION • Meeting the Public Health Agenda. • Co-location of Multi agency staff enabling estates rationalisation • Sharing information to drive better outcomes. • Sharing services i.e. back office resources and systems. AGILITY • Staff agility and flexibility. • Access to services regardless of location and function. • Improved work-life balance. • Front Line staff needing access to Core Council Services in the field to deliver more with less. CITIZEN • Cuts to Local Services – rationalisation of subsidised local bus services • Focus on channel shift – drive services on-line. • Improved access to the Internet for Rural Communities.

6. Connecting millions of UK homes to a next generation cable network that passes half the country Over 4 million broadband customers, speeds of up to 120Mb 4 million connected TV customers 3 million mobile customers Providing Business services to the public and private sector, including backhaul for major MNOs Now part of Liberty Global – Largest International cable company with operations in 14 countries Virgin Media- inside the home of the citizen

7. Engaging users in the home Virgin Media interact with millions of our customers every day 12.6 Million Homes Passed Video 3.7m TV Subscribers Broadband 4.3 Million Subscribers Voice & Mobile 3m + Mobile Subscribers Convergence

8. Delivering services to screens Innovations Investigating TiVo “personalisation” and local community initiatives

9. Meeting the challenges..

10. Gadgets are gaining ground

11. Today’s “connected” home

12. Convergence of services Energy Management = Heat Down Security Status = House Empty Entertainment Status = Play Warning Video Health Status = Blood Pressure High

13. Convergence of services

14. From rules to ….

15. Smart home learning

16. Smart body learning Temperature monitor Heart-rate monitor Blood Pressure Monitor Pulse Oximeter Accelerometer

17. Sounds too futuristic? - it’s already happening… It’s all about bringing technology closer to people, making it accessible to all. Enabling ‘anytime, anywhere care’ securely, and cost effectively whether it be in hospitals,schools or homes. ICT is evolving into a Value Stream requiring vision, skill and determination. The outputs from this aren’t just savings, it’s being able to change people’s lives.

18. Is now the right time? Amara's law – "We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run." Gartners Hype Cycle

19. Public Services Network: An enabler for change Healthcare provider At home Public Services Network Schools On the move 19

20. Who could use a PSN to drive change? • Town and Parish Councils within the boundary of Partner organisations • Education establishments within the boundary of Partner organisations who are the subject of public procurement and listed on EduBase (Department of Education website http://www.education.gov.uk/edubase/) • Local Authority companies within the boundary of Partner organisations. • Central Government Departments, Executive Agencies and NDPBs within the boundary of Partner organisations • NHS Bodies England including Acute Trusts, GP’s, Pharmacies, Primary Care trusts, Care Trusts, NHS Hospital Trusts, Foundation Trusts, Strategic Health Authorities, Mental Health Trusts, Special Health Authorities, Community Health Councils, Local Health Boards, NHS Trusts, including Ambulance Trusts within the boundary of Partner organisations. • Hospices within the boundary of Partner organisations. • Registered Social Landlords (Housing Associations) within the boundary of Partner organisations • Third Sector and Charities within the boundary of Partner organisations • Citizens Advice within the boundary of Partner organisations • Police Services within the boundary of Partner organisations • Fire and Rescue Services within the boundary of Partner organisations

21. An East Midlands Collaborative Infrastructure Interoperability is at the heart of our Network. The VMB PSN will enable Collaboration between EMPSN partners or across the National PSN as a standard feature. EMPSN Partners connect to one Physical Network logically separated by Secure VRF (Virtual Route forwarding) technology Police Partner PSN Access DNSP element GCN element ( CoCo ) Health Virgin Media Business Virgin Media Business Partner Code of Inter - Connection Deed of Undertaking PSN Access GCF Services ( CoCo ) ( CoICo ) ( DoU ) Other DNSPs Local Gov GCN Partner & PSNSP PSN Access ( CoCo ) Virgin Media DNSP Voda/CW DNSP _ 001 North POC 10 GB Virgin NNI POI Education POI EMPSN Virgin Media Business Other DNSPs Media Partner Level 3 MPLS / IPVPN Service CAS ( T ) 2 - 2 - 4 GCN _ 001 No 10 GB & PSNSP PSN Access NNI South POC EMPSN User BT VPNs Central Police Apps 3rd Sector Partner No PSN Access Other DNSPs Logical Connection to the PSN VPN N3/Health & PSNSP Physical Connection to the EMPSN IL3 N3 IL2 IL0 IL0

22. Technology enabling change on the Front Line . . National PSN Wireless Services Mobile UK Cellular Network Access N 3 PSTN FMC Aggregated UK National Voice GCloud GCSX PSN Core Network Microsoft connectivity Cloud CJX Lync Apps SIP / TDM Video Partner access to Cloud EMPSN IPVPN Cisco Services DNSP HCS Remote Access Security premise Services services 1 / 10 gbps 1 / 10 gbps Single IPVPN Link Internet Remote Access . .

23. Target Outcomes Deliver More.. Spend Less.. • More Flexible services • New channels for services across Government • Open up organisational boundaries • Public sector interoperability, Common standards, common security • Open Marketplace • Technology to deliver change • Simpler and more efficient procurement • Reduce procurement overheads • Lower integration costs • Reduced operating costs • Less duplication of ICT • Increased staff productivity • Improve organisation and cross government collaboration • Reduce estates

24. Questions?