ENTERPRISE COLLABORATION SERVICE MARKET ANALYSIS
Enterprise collaboration service (ECS) is a comprehensive set of networking capabilities and collaborative processes that facilitate employees to store, share, and jointly make changes to information and data with one another irrespective of geographic locations. Various technologies are used in collaboration services including video conferencing, document sharing capabilities, groupware, etc. Enterprise communication may include phone, email, video conference, texting, web chat, etc. Moreover, ECS functions optimally in a collaborative working environment. Apart from employees, other stakeholders such as customers, vendors, contractors, and partners are all key contributors to work getting done. Hence, service providers are introducing software and hardware technologies for effective collaboration with other stakeholders, in order to aid enterprises to achieve their designated targets. The global enterprise collaboration service market was valued US$ 34.52 Bn in 2019 and expected to reach US$ 76.86 Bn by 2027.
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