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Vision & Stage Building Objective setting Operational impact/risk Quick wins Benefits realisation

Overview. Knowledge & Experience. Vision & Stage Building Objective setting Operational impact/risk Quick wins Benefits realisation. 3 generations of Workforce Management Deployments (incl Taskforce) 4 generations of Field Mobility Deployments

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Vision & Stage Building Objective setting Operational impact/risk Quick wins Benefits realisation

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  1. Overview Knowledge & Experience Vision & Stage Building Objective setting Operational impact/risk Quick wins Benefits realisation • 3 generations of Workforce Management • Deployments (incl Taskforce) • 4 generations of Field Mobility Deployments • Business and Operational activities within • a large Utility Company • Transformation Programme Management • Development Zone creation & deployment • Area Site Compressions • Process re-engineering within all aspects of • the Home Services Businesses • Organisational re-design Transformation Planning Workstreams Building Teams Target Activity Planning Progress tracking & reviewing Progress reporting Achievements / Opportunities Field Office Homestart Span of control Payment Collection Effective Planning Upsell Upsell Reward Reward Use of technology Use of technology Process Compliance Process Compliance Execution of Plans Sponsor & Stakeholder Comms Operational Involvement Behaviour Management Pro-active Problem Solving Managing changes to plan

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