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CS 4963: UI Design

CS 4963: UI Design. User Research Methods. Summary for Today. What is user research? Why should you learn about this? But isn’t this for professionals? ( Yes.) Methods galore! Things to watch for. First, what is user research ?. personas - scenarios - o pportunities - approach.

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CS 4963: UI Design

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  1. CS 4963: UI Design User Research Methods

  2. Summary for Today • What is user research? • Why should you learn about this? • But isn’t this for professionals? (Yes.) • Methods galore! • Things to watch for.

  3. First, what isuser research? • personas - scenarios- opportunities- approach 1. DISCOVERY 2. EVALUATION (testing designs) } (gathering information) Make a model of your users. • terminology • - feedback • - mental models

  4. (show video here)

  5. WHY SHOULD YOU CARE ABOUT USER RESEARCH ?

  6. Understand. image by Kevin Cornell from alistapart.com

  7. Expect. image by alex yang from photography-on-the.net/forum

  8. Do. image from amazon.com

  9. Wait. Can just anyone do user research?

  10. RESEARCH QUANTITATIVE QUALITATIVE HOW WELL CONTEXT HEURISTICS PRAGMATIC • HOW MUCH • DATA • STATISTICS • SCIENTIFIC (Us.) UX Research Professionals.

  11. HOW?

  12. FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS (methods)

  13. FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS

  14. observations image from med.mun.ca 2003-4 annual report

  15. FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS

  16. semi-structured interviews image from the movie Office Space (1999)

  17. FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS

  18. diary studies Image from pelikana.se

  19. FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS

  20. data logging image from normalmodes.com

  21. FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS

  22. usability testing image from rocketsurgerymadeeasy.com

  23. finding participants image from phillips.blogs.com

  24. evaluation pointers • Plan your attack (scenarios of tasks within boundaries) • You’re testing SOFTWARE, not participants(remind them of this) • Intro and follow-up questions(optionally) • Be aware of your bias(and counter it) • Get them to think aloud • Observe it • Record it

  25. after evaluation • Debrief observers to consolidate findings • Write up results and illustrate with examples • Recordings, if possible To fix: • Tweak, don’t overhaul • Keep it relevant to what you observed • Subtract

  26. Summary User research helps you discover information and evaluate designs throughout the software design process, using several methods that give you lots of context (how people work and what they need to help them) for your design work. (Also: professional user researchers are very helpful! Particularly if you’re doing lots of number crunching.)

  27. image from me

  28. For next time… • Notes from a 15-minute observation of someone using software that you made. Make a set of tasks, with boundaries, into a scenario for your test participant, and write up the findings. 2. Readings for next lesson: on the class blog.(The “clog”? groooooooan at the bad portmanteau, yesssss)

  29. Contact Us Matthias Shapiro matthias.shapiro@gmail.com Jason Alderman Jason.alderman@utah.edu http://huah.net/cs4963

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