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The Enhancement of Services for New Parents

The Enhancement of Services for New Parents. Forum of Federations October 21, 2011 Pierre E. Rodrigue Myriam Cyr Vice- présidence aux partenariats et au développement. Services Québec. Established in 2005 by the Act respecting Services Québec 880 employees

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The Enhancement of Services for New Parents

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  1. The Enhancement of Services for New Parents Forum of Federations October 21, 2011 Pierre E. Rodrigue Myriam Cyr Vice-présidence aux partenariats et au développement

  2. Services Québec • Established in 2005 by the Act respecting Services Québec • 880 employees • Mission: To offer Quebecers and businesses throughout Québec a single multiservice window for simplified access to public services • Government of Quebec Portal (www.gouv.qc.ca) • Service counter (88 offices throughout Québec) • Telephone (nearly 300 agents)

  3. What Quebecers have told us Quebecers do not know where to find the information that they need. They are not sure that they know about all of the programs intended for them.

  4. What Quebecers have told us Dealings with the government are time-consuming and the same information must be provided to different government departments and agencies.

  5. We reorganized the service offer to present it according to life events, regardless of administrative structures. Our response

  6. For each life event, Services Québec will offer:

  7. Illustration: the Becoming a Parent event Becoming a Parent: the enhancement of services for new parents

  8. Becoming a Parent information guide 8

  9. Becoming a Parent personalized itinerary 9

  10. Single declaration of birth (Vital Statistics) 10

  11. Next Steps… Comingsoon! Comingsoon! Comingsoon! Comingsoon! Comingsoon! Comingsoon!

  12. Other examples of joint service delivery • Within Government of Quebec • More and more collaboration, the main focus right now… • Ex.: Renewal of Health Insurance Card and Driver’s License in a single step • With the Federal Government • Only a few cases • With the local governments • Not there yet…

  13. Conclusion • Partnerships: • More efficient services • Satisfied customers

  14. Are there any questions? pierre.rodrigue@servicesquebec.gouv.qc.ca myriam.cyr@servicesquebec.gouv.qc.ca

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