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Siemens ShareNet : Building a Knowledge Network

Siemens ShareNet : Building a Knowledge Network. M9901002 林孟儒 M9901106 莊英林 M9901108 李明叡 M9901204 李晏慈. Contents. The Core Idea of Siemens ShareNet. ShareNet Takes Shape. Boot-strapping the Network. ShareNet Share. The Future of ShareNet. Discussion. Background.

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Siemens ShareNet : Building a Knowledge Network

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  1. Siemens ShareNet:Building a Knowledge Network M9901002 林孟儒 M9901106 莊英林 M9901108 李明叡 M9901204李晏慈

  2. Contents The Core Idea of Siemens ShareNet ShareNet Takes Shape Boot-strapping the Network ShareNet Share The Future of ShareNet Discussion

  3. Background • Start-ups needed Siemens’s technology(products) • Consult about how to use these products • Had to record experience of65000 ICN workers (what form?)

  4. Background (Cont.) • Poor reuse of customer solutions Global community of knowledge • Best-practice sharing in sales was nonexistent Past problems Best-practice sharing • ICN had relied on centralized flows of information

  5. The Core Idea: A Global Knowledge Network • Focus on sales and marketingstaff • Codified part • Tacit part • Personalized • part • Designing a • system

  6. Knowledge Library • Platform: • knowledge library • Sharing knowledge • Urgent requests • Bullpen

  7. Knowledge Library (Cont.)

  8. ShareNet Takes Shape

  9. Boot-strapping the Network 1 • Trying to get the word out 2 • Holding two- to three- day workshops in the local countries 3 • Doring’s group employed a number of dedicated ShareNet consultants

  10. ShareNet Share • Creating incentives for use • Points exchange, list top 50, gifts depend on points • Enhance quality of contributions, user judgments • Limited time promotions • Special objects & double share points • Access managers’ efforts • Potential benefit • Telecommunication system • Pilot broadband network

  11. ShareNet Share (Cont.) • Extension function in R & D of ICN • Reframe from… • Product development • Design phase • Knowledge contributor • Implement with one coach in each area • R & D ShareNet • 2002/02：Launch & Daily monitoring • 2002/04：Virtual workshop underway • 2002/06：Virtual workshop online

  12. The Future of ShareNet • Economic environment change • Layoff • Restructuring • New challenges • Charge expenses from other divisions • Shorter product life cycle • One big club or split networks

  13. Discussion1 • What are the difficulties associated with developing knowledge management networks? Why are such efforts hard to realize? • 系統難開發 • 打造知名度 • 讓人們分享

  14. Discussion2 • What has made ShareNet so successful? • 推行獎勵制度 • 強化議題吸引力 • 管理者的角色扮演 • What are the biggest challenges it faces going forward? How should these be addressed? • 開發者與使用者的溝通與共識 • 使用者參與程度-有報酬到無條件提供知識

  15. Discussion3 • Should ICN’s five product divisions be charged to use ShareNet? Why/why not? • 營運策略 • 知識管理的價值不易評估

  16. Thanks for your listening !

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