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Selecting a “Knowledge System”

Selecting a “Knowledge System”. Requirements. Andrew Haslam Consultant. Market Offerings. Evaluation. and the winner is …. Technology. Information. Knowledge. Client. Internal. The Susskind “Grid”. 2) CLIENT RELATIONSHIP SYSTEMS. 4) ONLINE LEGAL SERVICES.

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Selecting a “Knowledge System”

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  1. Selecting a “Knowledge System” • Requirements Andrew Haslam Consultant • Market Offerings • Evaluation • and the winner is …...

  2. Technology Information Knowledge Client Internal The Susskind “Grid” 2) CLIENT RELATIONSHIP SYSTEMS 4) ONLINE LEGAL SERVICES Online financial reporting Status reporting Deal-rooms Document archives Electronic mail 2nd generation websites Virtual lawyers Online legal guidance systems Expert systems 1) BACK-OFFICE TECHNOLOGY 3) INTERNAL KNOWLEDGE SYSTEMS Document management Practice management Human resource management Marketing databases Electronic mail and diarying Hardware Networks Operating systems Know-how databases Template libraries Precedent libraries Intranet services Litigation support tools

  3. Litigation Support Product Data Collected, scanned & coded Images Data K M S y s t e m Text Images Small Scale The Business Requirements Case Preparation Work Product Trial Support Relevance Calls Objective Coding Trade Secret Review Production Privilege Review Scanned + OCR? Subjective Coding Negotiation/ Trial Case Preparation Work Product Large Scale

  4. Deliver Aims Joint Working Analysis Find & Share Collect & Hold Collate & Use Knowledge System Functionality

  5. Deliver Aims Joint Working Find & Share Joint Working Analysis Collect & Hold Find & Share Collect & Hold Collate & Use Collate & Use Analysis Market Offerings Discovery Management Portals Litigation Support Document Management Web Development Tools

  6. What are Portals? • Web based technology (XML is key) • User desktop with access to all required functionality • Rapidly evolving: • “Referential” • “Personalised” • “Interactive” • “Specialised”

  7. Evaluation Process • Functionality • User Interface

  8. Evaluation Process (2) • Functionality • User Interface • Scale dictates the products • Storage management • Collection exercise • Team management • Physical control • Operational procedures • Future proofing • New business procedures • Data migration • Media conversion • Project timescale • Client impact • Internal support • Security

  9. The nominees for best product are…. Hummingbird Document Management iManage Discovery Management IntroSpect Internet Development Tools Microsoft (ASP) The Rest (Java) Litigation Support JFS Litigator’s Notebook Ringtail

  10. A Reality Check • External links • Internal documents • Technology = 30% of project • Legacy data migration • Price

  11. Hummingbird Ringtail and the winner is …... ? Whatever meets your needs best

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