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2004: Extending our Lead with New Functionality

2004: Extending our Lead with New Functionality. Maintaining Applications. Implementing Applications. Built-In Support Diagnostics. Streamlined Installation. Automated Configuration. Quality. Instrumented Performance Tuning. Out-of-the-Box Integration. Automated Updates.

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2004: Extending our Lead with New Functionality

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  1. 2004: Extending our Lead with New Functionality MaintainingApplications ImplementingApplications • Built-In Support Diagnostics • Streamlined Installation • Automated Configuration Quality • Instrumented Performance Tuning • Out-of-the-Box Integration • Automated Updates • Accelerated Upgrades • Interactive Services Repository • Task-Oriented Navigation UsingApplications • Fewer Clicks • Instant Collaboration Click on underlined text for more details

  2. NEW NEW NEW 2004: Where We Are - Significant Early Results 25%Less time to install 30%Less time to configure 20% Less time to implement new applications 40%Less time for vanilla application upgrades 25%Less time for customized application upgrades 30% Less time to complete common user tasks 80%Fewer steps to apply maintenance updates 34%Fewer incoming calls per customer 44%Less time to resolve and close support cases 74%Improvement in average end-to-end transaction time Note: Based on internal benchmark data averaged across FMS 8.8, SCM 8.8, HCM 8.9, CRM 8.9

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