Product Recall and the Supply Chain: ISO Best Practices

1. Product Recall and the Supply Chain: ISO Best Practices Robert Pollock Chair, US Technical Advisory Group for ISO PC 240 and ISO PC 243 Director, Market Surveillance UL

2. Why are they needed? Distribution Chain extending Growth in Out-Sourcing Products becoming more complex Globalization of product markets Consumer confidence declining Proposal submitted by the ISO Committee on Consumer Policy (COPOLCO) to develop guidance on best practices to assist manufacturers and the entire supply chain ISO Guidance Standards on Product Recall and the Supply Chain

3. Supply Chain Chart

4. Commitment to providing Safe Products by everyone in the supply chain Allocating Adequate Resources Understanding government regulations wherever the product will be marketed Competent Staff Training Continuous Improvement Documentation Traceability across the Supply Chain Precautionary Approach ISO 10377 – Consumer Product Safety: Practical Guidance for Suppliers

5. Design Considerations Foreseeable Use Foreseeable Misuse Unforeseeable Misuse Exposure analysis Hazard Identification Risk Assessment Risk Reduction Risk Communication ISO 10377 - Safety in Design

6. Design Validation Component Validation Prototype Production ISO 10377 - Safety in Production

7. Pre-purchase Assessment Ongoing Assessment of Product Conformance Proactive Data Collection ISO 10377 - Safety in the Marketplace

8. Provide a more consistent approach to removing unsafe products from the global marketplace Improve Coordination between government and consumer goods organizations ISO 10393 - Guidance Standard on Consumer Product Recall and Corrective Action: Code of Good Practice

9. Establish Recall Policy MaintainDocumentation and Records Knowledge of Legal, Industry and Regulatory Requirements Establish Recall Management Team Identify people who have the authority to make decisions on recall Conduct Training and Recall Simulation ISO 10393 - General Requirements

10. Data collection system (as specified in ISO 10377) Incident Notification Incident Investigation Assessing the Risk Traceability Product Recall Decision ISO 10393 - Assessing the need for a product recall

11. Recall Strategy, Objective, Design, Finance Communications Plan - supply chain and consumers - recall notice Implementing the Recall Retrieving, replacing or repairing affected product Destroying or Disposing of Affected Product Monitoring and Reporting Evaluate Effectiveness Review and Adjust Recall Strategy Cease Recall Activities ISO 10393 - Implementing a Product Recall

12. Review the Recall Process How can it be made better? Are there other related products that should be recalled? Review Effectiveness of Corrective Actions Both of individual incidents and all recalls ISO 10393 - Continual Improvements

13. Balloting should take place early next year for all ISO Member countries Please encourage the ISO designated organizations in your country to review, comment and vote on these standards Balloting for ISO 10377 and ISO 10393