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Advanced Qualification Program: Utilizing Proficiency Data to Drive Curriculums

Advanced Qualification Program: Utilizing Proficiency Data to Drive Curriculums. In-Flight Service Michelle L. Farkas, ASQ CQA, CMQ/OE – General Manager, Advanced Qualification Program Jim Karsten – Manager, Program Audit. Advanced Qualification Program (AQP) Defined.

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Advanced Qualification Program: Utilizing Proficiency Data to Drive Curriculums

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  1. Advanced Qualification Program:Utilizing Proficiency Data to Drive Curriculums In-Flight Service Michelle L. Farkas, ASQ CQA, CMQ/OE – General Manager, Advanced Qualification Program Jim Karsten – Manager, Program Audit

  2. Advanced Qualification Program (AQP) Defined • Voluntary alternative to traditional regulatory training requirements under 14 CFR, Parts 121 & 135 • AFS-230: Voluntary Safety Programs Branch • Proficiency-based qualification • Relies on data to support a systematic method for design and development • Better performance through scenario-based crew training

  3. AQP: Past, Present & Future • Application approved in June 2006 • Continuing Qualification (CQ) • commenced in January 2007 • Transition of Initial curriculum • (Indoctrination & Qualification) • commenced with a Small Group • Tryout in April 2009 • AQP being utilized for Delta/Northwest • flight attendant integration training • - Integration Qualification (IQ) • - Aircraft Qualification (AQ)

  4. Performance Proficiency Data • Collected on flight attendants, instructors and evaluators. • Housed in the Performance Proficiency Database (PPDB) • Volume of Data: • Currently: ~14,000 flight attendants • Future: ~21,000 flight attendants • Future of AQP Database

  5. Other Data That Drives Curriculum • In addition to the proficiency data collected during training, the In-Flight Service AQP utilizes the following data when determining curriculum for the next year or changes needed to current curriculum. • Flight Attendant Comment • Tracking System (FACTS) • Operations Control Center (OCC) Reports • Level 1 Evaluations • Letters of Investigation (LOIs) • Enforcement Investigative Reports (EIRs) • Safety Management System (SMS) Safety Roundtable

  6. General Manager Advanced Qualification Program Manager Facilitator Operations Manager Program Audit COURSEWARE PEOPLEWARE Manager Performance Proficiency Manager Training Devices & Technology HARDWARE AQP Structure

  7. In-Flight ServiceAdvanced Qualification Program Continuing Qualification 2009: Driving Curriculum With Data Jim Karsten, Manager – AQP Program Audit

  8. Continuing Qualification (CQ) Overview • To better understand the data that • the In-Flight Service Advanced • Qualification Program (AQP) collects • it is best to first outline the training • programs and the evaluation gates • that are utilized. • Systems Validation (SV) • Proficiency Evaluation (PE) • Event Management Validation (EMV)

  9. Data Analysis by Training Center

  10. Proficiency Evaluation • In each aircraft we measure the following procedures for door operation: • Disarm (prepare for arrival) • Door Checks (disarmed) • All-call (arrival) • Open Normal Mode • Close Normal Mode • Arm (prepare for departure) • Door Checks (armed) • All-call (departure) • Open Emergency

  11. Data Analysis by Aircraft

  12. Data Analysis by Aircraft

  13. Data Analysis by Aircraft

  14. Event Management Validation • Events Management Validation events • consist of: • Emergency Procedures • Security Procedures • Medical Procedures • Passenger Handling • Dangerous Goods

  15. Data Analysis by Event

  16. Year-Over-Year Comparison • Proficiency Evaluation 2007 to Present: • Disarm (prepare for arrival) • Door checks (disarmed) • All-call (arrival) • Open normal mode • Close normal mode • Arm (prepare for departure) • Door checks (armed) • All-call (departure) • Open emergency

  17. Year-Over-Year Comparison • Event Management Validation: • Consistent with 2008 • Continue current • Emergency/Security Procedures • Increased Events

  18. Data and the Curriculum • Proficiency Evaluation: • Door briefing • Re-connect with door operation • Event Management Validation: • Focus on briefing/debriefing

  19. Flight Attendant Feedback…. • “This is the FIRST recurrent I have EVER attended that I felt like my proficiency was actually what was "tested".  In previous years, it was like we were "tested" on the verbiage of that particular year.  This year it really was a continuing learning experience and not a subjective microscope.  From a flight attendant that has had her share of recurrent training, this was by far the BEST.  Each facilitator was more interested in seeing that we were "getting it" than being a drill instructor.  We were able to really react to the situations and drills in a real way in order to learn.  A big thanks and a well done!” • - Atlanta-Based Flight Attendant

  20. Contacts • Michelle L. Farkas, ASQ CQA, CMQ/OE • General Manager, Advanced Qualification Program (AQP) • Email Address:michelle.farkas@delta.com • Phone: (404)715-1174 • Jim Karsten • Manager, AQP Program Audit • Email Address: jim.karsten@delta.com • Phone: (404)715-0470

  21. QUESTIONS

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