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Address Management

Address Management. JANICE E. CALDWELL, MANAGER.

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Address Management

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  1. Address Management JANICE E. CALDWELL, MANAGER

  2. “Address Management’s Core Function Is to Provide Value-added Product and Service Offerings That Enable USPS’ Business Customers to Better Manage the Quality of Their Mailing Lists While Maximizing USPS’ Field Operations Ability to Efficiently Deliver Mail As Addressed.”

  3. ADDRESS MANAGEMENT ORGANIZATIONAL RESPONSIBILITIES General Guidelines: Product Management–Address (PM-A) Will Focus on Overall Addressing Policy With Emphasis on Customer Needs and Business Needs,Strategic Policy, Objectives and Requirements Perspective. Address Management (AM) Will Focus on Address Technology Infrastructure, Development, Operation Execution and Management for External Customer Addressing Products and Services and the Address Management System (AMS) System.

  4. ADDRESS MANAGEMENT ORGANIZATIONAL RESPONSIBILITIES More Specifically, the roles/responsibilities are: Product Management–Address, unless noted by exception, is responsible for general addressing policy and regulations along with functional requirements and pricing for all external customer-facing address products and services. Address Management is responsible for the program funding, development, technical and operational execution, enforcement and support of these addressing policies, products and services.

  5. ADDRESS MANAGEMENT ORGANIZATIONAL RESPONSIBILITIES Product Management and Address Management have created a collaborative working environment that leverages the strength of both organizations to ensure that both the needs of our customers and the goals of the transformation plan are met. Joint sharing of both operational and policy issue resolution will be the norm, rather than the exception.

  6. ADDRESS MANAGEMENT STRUCTURE Address Management Customer Care Center Support Functions

  7. ADDRESS MANAGEMENT STRUCTURE • Address Quality • Change of Address • Move Update Support ADDRESS MANAGEMENT

  8. ADDRESS MANAGEMENT STRUCTURE • Certifications & Audits • Call Center CUSTOMER CARE

  9. ADDRESS MANAGEMENT STRUCTURE • Annex Operations • Computer Operations • Budgeting & Administration • IT Services • Accounting/Office Services CENTER SUPPORT FUNCTIONS

  10. Center Support Functions Address Management Customer Care Address Quality Mike Garner Certifications & Audits Ruth Jones Annex Operations Jerry VanVleet Change of Address Jim Wilson Computer Operations Jim Berliner Call Center Patricia Bennett Budget & Administration Gail Milton Move Update Support Audrey Williams IT Services Accounting/Office Svcs. David Keith ADDRESS MANAGEMENT NATIONAL CUSTOMER SUPPORT CENTER Manager Janice E. Caldwell

  11. PRODUCT MANAGEMENT UNITED STATES POSTAL SERVICE Manager Rick Arvonio Product Management Address Product Management Letters Product Management Flats Special Services Wayne Orbke Susan J. Campbell George Hurst Pritha Mehra

  12. ADDRESS MANAGEMENT Thank you

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