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Case Study: Changing Quotas By Susan Steele

Case Study: Changing Quotas By Susan Steele. MIE435: Laura Beatty, Andrew Connor, Julia Haynes, Paige Mauney, Tread Snedecor, Anne Strickland. Agenda. Background Critical Issues Recommendations Timeline Comments. Background. Critical Issues. Diebold has a weak Corporate Culture

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Case Study: Changing Quotas By Susan Steele

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  1. Case Study: Changing QuotasBy Susan Steele MIE435: Laura Beatty, Andrew Connor, Julia Haynes, Paige Mauney, Tread Snedecor, Anne Strickland

  2. Agenda • Background • Critical Issues • Recommendations • Timeline • Comments

  3. Background

  4. Critical Issues • Diebold has a weak Corporate Culture • Communication • Between Susan & her boss • Policy Inconsistencies • Quota system • Corporate Culture • Goals of Management and Susan are not the same • Ethics • Male dominance

  5. Communication • Provide explanation & support • Acknowledge success • “2-Way” communication • “Working for a large company”

  6. Policy Inconsistencies • Lack of policy/standards • Frequent changes • Equity Theory

  7. Corporate Culture & Ethics • Lunch incident • Showing two different personalities • Susan’s achievement • Diebold was focused on compensation/quota • Male dominance • 10 out of 700 • Susan’s desire to be promoted • Felt she wound not be taken seriously

  8. Recommendations Mentor Program Evaluations Monthly meetings Posters & Rewards

  9. Timeline: Dive into Diebold

  10. Cost • Posters: $100 • Mentor training (1 day): $665 • Plaque: $400 • Meetings with CEO: Skype, $0 • Ropes Course: 2 hr slots, $40/ person. $750 minimum. • TOTAL: $1,915

  11. Questions

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