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Case Study: Changing Quotas By Susan Steele. MIE435: Laura Beatty, Andrew Connor, Julia Haynes, Paige Mauney, Tread Snedecor, Anne Strickland. Agenda. Background Critical Issues Recommendations Timeline Comments. Background. Critical Issues. Diebold has a weak Corporate Culture
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Case Study: Changing QuotasBy Susan Steele MIE435: Laura Beatty, Andrew Connor, Julia Haynes, Paige Mauney, Tread Snedecor, Anne Strickland
Agenda • Background • Critical Issues • Recommendations • Timeline • Comments
Critical Issues • Diebold has a weak Corporate Culture • Communication • Between Susan & her boss • Policy Inconsistencies • Quota system • Corporate Culture • Goals of Management and Susan are not the same • Ethics • Male dominance
Communication • Provide explanation & support • Acknowledge success • “2-Way” communication • “Working for a large company”
Policy Inconsistencies • Lack of policy/standards • Frequent changes • Equity Theory
Corporate Culture & Ethics • Lunch incident • Showing two different personalities • Susan’s achievement • Diebold was focused on compensation/quota • Male dominance • 10 out of 700 • Susan’s desire to be promoted • Felt she wound not be taken seriously
Recommendations Mentor Program Evaluations Monthly meetings Posters & Rewards
Cost • Posters: $100 • Mentor training (1 day): $665 • Plaque: $400 • Meetings with CEO: Skype, $0 • Ropes Course: 2 hr slots, $40/ person. $750 minimum. • TOTAL: $1,915