A Survey of VoIP Security Practices in Higher Education

1. A Survey of VoIP Security Practices in Higher Education H. Morrow Long Director, Information Security Yale University NERCOMP Session Wednesday, March 21, 2007 8:30 a.m. - 9:20 a.m.

2. Introductions

3. Overview This presentation will discuss a survey and informal poll of the current campus network VoIP security practices and products in higher education on both wired and wireless networks.

4. Agenda • Introduction • What is VoIP? • VoIP Threats • VoIP Security Checklists • VoIP Effective Practices in Higher Ed • Discussion and Questions

5. VoIP Security Goes Mainstream In 2006, VoIP Security entered the SANS Top 20 for the first time: • http://www.sans.org/top20/#n1 • N1 VoIP Servers and Phones

6. VoIP Security Flaws Go Mainstream 2006 VoIP Security vulnerabilities: • AsteriskCVE-2006-2898, CVE-2006-4345, CVE-2006-4346, CVE-2006-5444 • Cisco Call ManagerCVE-2006-0368, CVE-2006-3594 • VoIP PhonesCVE-2005-3717, CVE-2005-3722, CVE-2005-3723, CVE-2006-0305, CVE-2006-0374, CVE-2006-0834, CVE-2006-5038

7. VoIP Security Flaws Go Mainstream 2007 VoIP Security vulnerabilities: • AsteriskCVE-2007-1306 • Cisco Call Manager / IOS / PIXOSCVE-2007-0648, SA24180/cisco-sa-20070214-fwsm, SA24179/cisco-sa-20070214-pix • VoIP PhonesCVE-2007-1072, CVE-2007-1062, CVE-2007-1063

8. What is VoIP? • Voice over IP • IP Telephony • Converged Data/Voice Networking • Unified Messaging

9. What is VoIP? • 2 Major Protocols: • H.323 • SIP / SIPS • Popular Internet VoIP • Proprietary • Skype • Vonage • Other • Zfone/ZRTP (Phil Zimmerman) • Internet Standards related to VoIP Security: • IPSEC • SSL/TLS • SRTP (RFC3711)

10. H.323 and SIP The 2 Major (Local and Enterprise) VoIP Protocols: • H.323 • SIP Both protocols: • Are hard (but not impossible) to firewall • Were not designed for security… • Use separate signaling and media (content) channels • Use dynamic ports • Were not designed to be NAT “friendly” (embed IP addresses inside signaling/control information) But: H.323 is more like ISO X. protocols (uses ASN.1/PER) and SIP is more like Internet FTP/SMTP/HTTP/NNTP.

11. H.323 • Older protocol than SIP, implemented earlier • ITU Umbrella Standard - built of other H stds • First VoIP std to use RTP • Interoperates with ISDN PBX systems • Used by several voice and videoconferencing systems • Built into NetMeeting, other commercial and open source programs available • GNU Gatekeeper - accounting/authorization/NAT traversal/H.323 proxy/H.235 security

12. H.235 Security • H.235 provides security for H.323 • Optionally nine security profiles can be used to apply one or more of six security services (authentication, nonrepudiation, integrity, confidentiality, access control, key management) to H.225, H.245 and RTP traffic.

13. “Skinny” - Cisco H.323 • “Skinny” is Cisco’s lightweight proprietary version of H.3323. • SCCP is the acronym for Skinny Client Control Protocol. • It is a lower overhead control protocol between the client and Call Manager.

14. SIP - Session Initiation Protocol • Overtaking H.323 on LANS - many clients. • Created 1996. SIP 2.0 defined in RFC 2543 (1999)-- refined in RFC 3261 (2002). • Lightweight, text-based protocol run on top of UDP or TCP (e.g. port 5060- mod P2P model. • Uses HTTP “style” status codes & email addresses. • Interoperates with XMPP IM (Japper) • STUN & newer TURN enable SIP through NAT using public Internet servers. • Uses other protocols: SDR, RTP, MGCP, RTSP. • Can be stateful/less, client/server or P2P.

15. SIP/RTP Architecture Credit: Practical VoIP Security, Syngress

16. SIPS - Secure SIP • Secure SIP is a security mechanism defined by SIP • RFC 3261 (2002) defines Secure SIP -- a security mechanism using TLS to send SIP messages over an (Transport Layer Security) encrypted channel. • Fairly new, competes with IPSEC, VPNs, SRTP -- often referred to as SIP with TLS -- used when IPSEC is overkill or SIP proxies must be used.

17. SRTP • Adds message encryption, authentication, integrity and replay protection to to RTP • Sister to SRTCP (Secure RTP Control Proto) • SRTP/SRTCP encryption, authentication and integrity are independent and can be disabled (“Null” encryption). • Single Cipher (AES), 2 modes (counter & feedback modes) • External Key mgt (ZRTP, Mikey, …) Credit: http://en.wikipedia.org/wiki/Secure_Real-time_Transport_Protocol

18. SRTP Interoperability • Hard IP Phones • Avaya, Cisco, Ericsson (&TLS), Siemens, Linksys, Snom (&TLS) • Soft IP phones • Gizmo, Kphone, Snom360 (&TLS), minisip (&TLS) • Hard IP PBX - Alcatel and Ericsson • Soft-IP-PBX - Asterisk (SIP & H323) and pbxnsip • SBC (Session Border Ctrlr) / SIP Firewall • Covergence (& SIP & H323) • InGate (SIP aware firewall) Credit: http://en.wikipedia.org/wiki/Secure_Real-time_Transport_Protocol

19. Zfone/ZRTP • Created/driven by (Phil Zimmerman) • 2nd attempt (PGPfhone) • Designed to work with current SIP phone programs (via plug-ins). • Zfone is the program. • ZRTP is an extension to RTP (Real-time Transport Protocol) providing secure real-time transport to secure sessions (SIP, H.323, etc.) already established. • Keys are transmitted and managed outside the std signaling. • Protection against MitM (man in the Middle) attacks.

20. Skype • Peer to Peer Model • Supernodes route traffic for other calls • Can be blocked and bandwidth managed • Outlawed at some institutions • Proprietary strong encryption • Non-CALEA compliance?

21. More VoIP Terminology • “Presence” (R U there?) • Convergence (Data + Voice = Synergy) • Voice Messaging • Unified Messaging Systems

22. More VoIP Acronyms • ACD Automatic Call Distribution(Call Ctr) • IVR Interactive Voice Response • ICE Interactive Connectivity Establishment • RSVP Resource Reservation Protocol • RTSP Real Time Streaming Protocol • SDP Session Discovery Protocol • STUN Simple Traversal of UDP through NAT • TLS Transport Layer Security (ala SSLv3) • TURN Traversal Using Relay NAT • TTS Text-to-speech server

23. Non-Cyber Security-related VoIP Issues • 911 - where does 911 ring? • E-911 - need to provide location information? • Emergency access - • during network or power outages • Use Power-over-Ethernet (PoE AKA IEEE 802.3af) cabling • Provide at least the minimal # of land lines per # rooms (e.g. or as required by law)

24. PBX System Components • PSTN • Endpoints (Phones, Faxes, Modems.) • Lines (e.g. Station lines) • Trunks • Remote PBXes • Adjuncts (VM, ACD, IVR, …) • CDR (Call Detail Recording) • Voice/PBX Firewalls

25. VoIP System Components • Media Gateways -- e.g. to PSTN/PBXes • Endpoints (User Agents): softphones, IM/Video/VoIP/ATA (Analog Telephone Adatper) • Media Servers (VM, ACD, IVR, TTS,VC) • H.323 Gatekeepers • SIP Registration, Redirect Servers • SIP Proxy Servers • Firewalls/ALGs

26. VoIP Threats • VoIP Networks have many of the same threats to security, privacy and reliability as data networks do, but they also bring in the problems of the telephone system and have some special threats all their own. • Converged networks can combine threats from the data and VoIP world -- making the new network less secure (in the opinion of some). • Data network people are afraid VoIP infrastrucutre will weaken the security of their data network and the voice/telecom people feel the same about data / IP networks.

27. Other VoIP Architectures • Skype • IAX • H.248 • Microsoft Live Communication Server 2005 (MLCS) • TLS between client and server • Mutual TLS server-to-server

28. VoIP vs. PSTN • Remember that “POTS” telephones have little security -- ordinary phone conversations are not encrypted and can be tapped or eavesdropped. • You can actually have better security using VoIP IF you use strong encryption (and a good implementation).

29. VoIP Threats • DDoS / DoS Attacks • ICMP Flood (eg ‘pings’) to Phone or Call Mgr • Unauthorized Access • Toll Fraud • Voicemail hacking • Eavesdropping (Call and/or Control) • Call Hijacking • Application Level Attacks Credit: Juniper Networks

30. IP Network Threats • Ethernet, IP and DNS address spoofing • ARP and DNS Cache Poisoning • Quantity-based packet flooding • Stack DoS attacks • VLAN “jumping” • QoS / prioritization attacks

31. Organizing VoIP Threats Standard IP Network Threats (to the CIA triad) • C - Confidentiality • I - Integrity • A - Availability

32. Organizing VoIP Threats Advanced IP Network Issues/challenges (triple A) • A - Authentication • A - Authorization • A - Accounting

33. Application-Specific VoIP Threats • “Phone” spoofing - registering a SIP client with someone else's identifier (no auth.). • a successful attack would cause the similarly registered phone to ring when someone called the legitimate owner of the number. Credit: Jeremy George, Yale University

34. Threat to Confidentiality • Programs exist to listen to SIP and other VoIP streams (and record them). • It is possible to capture packets on switched networks (by overflowing ARP tables, poisoning ARP caches, etc.). • Encryption should be used but has side- effects: : on latency, on sound qulaity (packetization and compression chunking can lead to clipped staccato speech).

35. Application-Specific VoIP Threats • Caller-ID / ANI “Spoofing” (faking source #) • Trivial to do -- don’t trust Caller-ID -- OK to screen w/ Credit: Jeremy George, Yale University

36. Threat to Integrity • It is possible to ‘hijack’ sessions. • It is possible to modify voice over IP streams. • Once again, use encryption (or at least cryptographic integrity checks) to prevent this.

37. Application-Specific VoIP Threats • MitM “spoofing” • CALEA is a ‘legit’ application of this. • DoS attacks are known immediately by communicating parties • Call content is neither overheard nor compromised. • Some proxies have logic in them that identifies a likely DoS attack and discard those packets (ask your vendor!). • Encryption is the best proection against MitM spoofing. Credit: Jeremy George, Yale University

38. Threats to Availability • Quality of Service (QoS) problems: • Latency - time for traffic to go from source to destination (one-way and round-trip).150ms is Max RTT for PSTN. VoIP at 400ms is at outer limit of tolerable range. • Jitter - variability in latency and out-of-order packet arrival times. Buffering can help here. • Packet Loss - results in gaps in communication.

39. Application-Specific VoIP Threats • “Special DoS (Denial of Service) attacks • high volume flood of SIP INVITEs • high volume flood of SIP REGISTER commands • Control Packet / Call Data Floods • Packet Replay / Injection / Modification Credit: Jeremy George, Yale University

40. Application-Specific VoIP Threats • “BID attacks on SIPS” • Get SIPS devices to downgrade to ordinary SIP Credit: Jeremy George, Yale University

41. Application-Specific VoIP Threats • Rogue SIP Proxies • Impersonate a proxy to a User-Agent Credit: Practical VoIP Security, Syngress

42. VoIP Security Checklist Practical VoIP Security “high level short list”: • Create, publish and enforce security policies. • Practice rigorous physical security. • Verify user identities. • Actively monitor logs, firewalls & IDSes. • Logically segregate data & voice traffic. • Harden Oses. • Encrypt whenever and whatever you can.

43. VoIP Security Checklist Juniper Best Pracices Security Measures 1. Maintain Current Patch Levels 2. Install a Good Anti-Virus System and Update it Regularly 3. Apply State-of-the-Art Intrusion Detection and Prevention Systems 4. Install Application-Layer Gateways between Trusted and Untrusted Zones. 5. Enforce SIP security by means of Authentication, Authorization and IPSec 6. Establish Policy-Based Security Zones to Isolate VoIP Segments. 7. Run VoIP Traffic on VPNs to Minimize Eavesdropping Risk on Critical Segments. 8. Use VLANs to Prioritize and Protect Voice Traffic from Data Network Attacks 9. Apply Encryption Selectively 10 Protect Against UDP Flooding 11. Develop a Holistic Security Program

44. Metagroup Checklist IP Telephony-Specific Security Features The Call Control Server • Harden/Strip down OS. • Use secure OS. • Authenticate & authorize all user & device access to servers. • Require strong authentication for all configuration and software upgrades. • Should support app level signaling message auth. • Should support call setup info encryption.

45. Metagroup Checklist IP Telephony-Specific Security Features The Voice Gateway: • Require strong authentication for all configuration and software upgrades . • Provide DoS protection on IP inteface. • Should be configured to route calls only via the call control server. • Secure OS w/anti-virus AND host-based IDS. • Should support call setup info and media (voice content) encryption. • Should support a media (voice content) protocol authentication on a per-packet basis.

46. Metagroup Checklist IP Telephony-Specific Security Features The IP Phone: • Must authenticate itself to the call control server or a proxy server upon initial registration • Must support strong authentication for any remote configuration and software upgrades . • Should support a configurable access control list to control any incoming traffic (e.g. H.323/SIP, RTP, HTTP, FTP, DHCP).. • When supporting an additional Ethernet port for PC connectivity, should have this implemented via a switching function combined with VLAN functionality. • Should support encryption of both call setup info and media as needed. Using encryption can add an additional end-to-end delay on each media packet.

47. VoIP Security Checklist Detailed and Specfic list: • Use a separate VLAN with 802.1p/q QoS w/priority VLAN tagging for the VoIP network. • Use a private (RFC1918) IP network for the VoIP LAN. • Use NAT and/or proxies to hide internal addresses. • Use a firewall (packet filtering or ALG) to protect & connect the VoIP network to the data IP network. • Use an IDS or IPS to examine the traffic allowed through the firewall (may be built into the firewall). • Use TLS to protect SIP and SRTP to protect RTP. • Use NAC, 802.1X & RADIUS auth & SIP-aware FW.

48. Listservs & Newsgroups • EDUCAUSE Security Discussion Listserv http://www.educause.edu/SecurityDiscussionGroup/979 • VOIPSA Best Practices Working Group http://www.voipsa.org/Activities/bestpractices.php • VOIPSA Best Practices WG List http://voipsa.org/mailman/listinfo/bestpractices_voipsa.org • NIST Publication Mailing list http://csrc.nist.gov/compubs-mail.html

49. VoIP Security Effective Practices in Higher Ed One anonymous school: • Uses separate VLAN, L2 switches and RFC1918 IP addresses for VoIP network. • Provides separate connections (and bandwidth) to each building with VoIP. • Softphones can participate from regular campus LAN (aren’t required to use a 2nd NIC on the VoIP network).

50. VoIP Security Effective Practices in Higher Ed A 2nd anonymous school: • Has enterprise polycom gateways (a bunch of them) that have priority in QOS on the routers.. • Allows traffic via ports inbound on the above routers for this ‘legit’ traffic. • Doesn’t restrict H.323. • Blocks SIP and Vonage because they don’t open the inbound ports. • Packet8 and other SIP applications which use STUN work fine (because of tunneling). • Skype is a problem (paritcularly Supernodes at times).