What Measures Can BPO Companies Take to Prevent the Spread of COVID-19?

1. What Measures Can BPO Companies Take to Prevent the Spread of COVID-19? To ensure continual workflow and efficiency, it is vital for business process outsourcing companies in all parts of the world to implement certain safety measures. Managed Outsource Solutions 8596 E. 101st Street, Suite H Tulsa, OK 74133

2. Every organization handles various business activities, some of which are performed by the employees within the organization whereas some need to be outsourced. Business process outsourcing is a strategic process that offers companies a lean and agile means of maximizing business profitability. Seeking assistance from business process outsourcing companiesfor tasks that you are not skilled at helps improve the efficiency of the company while also giving employees more time for higher level activities that are vital to ensure the growth of the business. By outsourcing various tasks of the firm, employees will have more time to focus on the core activities of the organization. The main objective of every BPO firm is to make their clients happy and successful. Outsourcing provides diversity of experience and expertise offered by potential outsourced recruits. With the outbreak of COVID -19, almost all business sectors are taking extra care to prevent the pandemic from spreading. It’s important more than ever now to be aware of what you can do to stay healthy, happy and productive. While some of the companies have adopted “work from home policy”, some other BPO companies are considering other measures to stay healthy. The following are some of the measures suggested by the World Health Organization (WHO) to ensure a safe and clean workplace. Preventing spread of COVID-19 Ensure that your workplace is clean and hygienic Wipe the surfaces of your desk, tables, chairs and other objects with disinfectant wipes. Advice your employees, contractors, customers etc to wash hands regularly. Put sanitizers in all prominent places of your office. Display posters promoting hand wash. Offer guidance from occupational health and safety officers, briefings at meetings and information on the intranet to promote hand-washing. Make arrangements for your contractors and customers to wash hands. Make sure that masks and paper tissues are available at your workplace, especially for those who are sick with cough or runny nose. Provide closed dustbin also to dispose of the used tissues and masks. Brief your employees, contractors and customers that if any of your employees show the symptoms of COVID -19, then they should stay home or work from home. Make clear to employees that they will be able to count this time off as sick leave. How to manage a business meeting or event Check up with your authorities in your community about where you are planning to hold the meeting. Create a preparedness plan to prevent infection at your meeting or events. Find out if a face to face meeting is essential or if you can replace it with teleconference or online event. Verify each and every communication channels in advance with your healthcare authorities. www.managedoutsource.com (800) 670 2809

3. Pre order supplies such as tissues and hand sanitizers for all attendees and masks for people who have respiratory issues. Strictly monitor the places where COVID-19 is spreading and advice your participants not to attend the meeting or event if they have any symptoms. Collect contact details like mobile telephone number, email and address of all organizers, participants, caterers and visitors at the event. State clearly that their details will be shared with local public health authorities if any participant becomes ill with a suspected infectious disease. Keep a room ready if any of the participants starts feeling unwell, so that they can kept in isolation and also have a plan about how they can be transferred safely. Know what to do if a meeting participant, staff member or service provider tests positive for COVID-19 during or just after the meeting. Arrange seats in such a way that the participants are at least one meter apart. Provide information on COVID 19 and measures taken before the meeting. Begin your meetings or events by saying hello, without touching or shaking hands. Provide hand sanitizers around the venue. Make sure to keep the windows open for proper ventilation. After the meeting, retain the contact details of all the attendees for at least a month. If someone was isolated as a COVID-19 suspect, then all attendees should be advised to stay isolated for 14 days and also take their temperature regularly. Keeping your workplace ready if COVID-19 arrives Keep a plan ready if someone becomes ill with suspected COVID-19 at your workplace. The plan should include the room or area where they will be isolated. Limit the number of people who have contact with the sick person. Take measures to identify who may be at risk. Encourage regular tele-working across your organization. If there is an outbreak of COVID-19 in your community, then request your employees to avoid public transport and crowded places. Set up a business continuity plan in case of an outbreak in your community which includes work from home? After the World Healthcare Organization declared COVID-19 as a global pandemic, companies have been working steadfastly to implement business continuity strategies for the sector. Their focus is to ensure the health and the wellbeing of the employees as it is their greater asset. BPO companies continue to implement large scale, companywide education on healthy and hygienic practices such as sanitizing and self-protection. They continue to monitor the developments and keep strategic options open so that operational impact is as minimal as possible. www.managedoutsource.com (800) 670 2809

4. The BPO sector is an important segment globally as they provide business process outsourcing solutions for various important sectors such healthcare, legal, national security, media, telecommunications and so on, as well as economic contributions to the countries in which they operate. The health of their employees should be the foremost concern in the current disastrous scenario created by the new coronavirus. To ensure uninterrupted workflow and efficiency, it is important for BPO companies in all parts of the world to implement safety practices such as the above. www.managedoutsource.com (800) 670 2809