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Mike Melugin. UPS: Making Brown a Popular Choice For Shipping. Making Brown a Popular Choice for Shipping. A look at the Air Delivery and Freight Industry An overview of the major companies in the industry A more detailed examination of one of these, UPS
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Mike Melugin UPS: Making Brown a Popular Choice For Shipping
Making Brown a Popular Choice for Shipping A look at the Air Delivery and Freight Industry • An overview of the major companies in the industry • A more detailed examination of one of these, UPS • A look to what technologies they currently use • Recommendation for improvement
Making Brown a Popular Choice for Shipping UPS’ Business Model: Responsible Efficiency “ — is built on a single, highly integrated network structure. We believe this model is the most efficient, cost effective, environmentally responsible and profitable in the industry. (UPS Sustainability Report 2002)
Making Brown a Popular Choice for Shipping UPS’ Key Technologies: • DIAD - Delivery Information Acquisition Devices • PLD - Package Level Detail • ISPS - International Shipments Processing System
Making Brown a Popular Choice for Shipping The Success of UPS: • Attributable to far reaching outlook • Quick adoption and indoctrination of new technologies • With an emphasis on employee and customer retention
Making Brown a Popular Choice for Shipping Recommendation for how UPS can improve in the future • Launch initiative for improving driver/customer relationship • Multiple Limited Market Trials of different tiers of improvement • Then cost/benefit analysis of most effective and Implementation of on large scale