1 / 18

3-1-1 Ottawa On Call Ottawa sur appel

3-1-1 Ottawa On Call Ottawa sur appel. 3-1-1 Overview / Apperçu. Located on the 2 nd floor of City Hall 40 bilingual agents 2 supervisors 1 program manager 1 support staff 621,133 calls answered in 2008. 3-1-1 Overview / Apperçu. Hours of operation:

manchu
Download Presentation

3-1-1 Ottawa On Call Ottawa sur appel

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 3-1-1Ottawa On CallOttawa sur appel

  2. 3-1-1Overview / Apperçu • Located on the 2nd floor of City Hall • 40 bilingual agents • 2 supervisors • 1 program manager • 1 support staff • 621,133 calls answered in 2008

  3. 3-1-1Overview / Apperçu Hours of operation: • Monday to Saturday, from 7 a.m. to 7 p.m. • After-Hours: Call for urgent issues requiring the City’s immediate attention. (ex: water issues, traffic lights not functioning, bylaw, parking, safety issues…)

  4. 3-1-1Who to Call? / Qui appeler? • City Services : 3-1-1 • Life threatening emergency or crime in progress : 9-1-1 • Other Police emergencies : 613-230-6211 • Fire Services : 613-232-1551 • Community agencies : 2-1-1 • National Capital Commission : 613-239-5000

  5. Overview / ApperçuServices Offered / Services offerts • Animal Control • Enregistrement de la naissance • Building Code • Règlements Municipaux • Special Events • Service d’emploi et aide financière • Fire Services • Financement • Graffiti • Santé • Housing

  6. Overview / ApperçuServices Offered / Services offerts • Bibliothèques • Licenses and Permits • Stationnement • Parks & Recreation • Taxes foncières • Recycling & Garbage • Services aux aînés • Sewers & Wastewater • Rues, troittoirs et sentiers • Traffic Operations • Arbres, pelouses et jardins • Water

  7. 3-1-1When to Call? / Quand appeler? • Graffiti • To report graffiti on public and/or private property (if on a utility box, take note of the box’s shape and colour) • To get more information on receiving a free Community Graffiti Removal kit

  8. 3-1-1When to Call? / Quand appeler? • Parks / Parcs • To report debris/litter • To report a hazard (broken play structure, broken glass) • To report lights that are off (or on all day) • To report needles or crack pipes • To report after-hours activities (between 11 p.m. and 5 a.m.)

  9. 3-1-1When to Call? / Quand appeler? • Bylaw Services / Règlements municipaux • To report graffiti on private property • To make a noise complaint • To lodge a complaint about a messy, unkempt property • To report a problem with building interior inside a rental unit • To report not enough heat inside a rental unit • To report needles or crack pipes on private property

  10. 3-1-1When to Call? / Quand appeler? • Animal Care & Control / Contrôle et soin des animaux • To report stoop & scoop violations • To report a dog at large, or a dog bite • To report a dog barking. • To report a cat disturbance

  11. 3-1-1When to Call? / Quand appeler? • Parking Control / Stationnement • To report a vehicle parked in excess of 3 hours between 7 a.m. and 7 p.m. • To report a vehicle parked in your parking space • To report a vehicle parked in an accessible parking spot • To report a vehicle parked in a No Parking zone (or fire route)

  12. 3-1-1When to Call? / Quand appeler? • Recycling & Garbage / Recyclage et déchets • To report neighbours putting garbage out too early (before 6 p.m. the night before collection) • To report a missed collection, or items left behind

  13. 3-1-1When to Call? / Quand appeler? • Roads & Sidewalks / Rues et troittoirs • To report debris/litter • To report a pothole • To report a catch basin/manhole cover missing • To report a spill on the road (gasoline, oil) • To report a needle or crack pipe

  14. 3-1-1When to Call? / Quand appeler? • Traffic Operations / Circulation • To report a burnt street light • To report a defective street light • To report a problem with signals at an intersection

  15. 3-1-1When to Call? / Quand appeler? • If in doubt about who to call, call us! • Vous ne savez pas qui appeler? Appelez-nous!

  16. Information Required / Informations requises • Bylaw Complaints: • Specific complaint address • Your name, phone number and address • Other calls: • Specific location (address if possible) • Giving your personal information is optional, but recommended

  17. Information Required / Informations requises • All personal information is protected by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA / LAIMPVP). • Your personal information will not be revealed to anyone outside of the City. • Your information is only available to employees on a need-to-know basis.

  18. What to Expect? / À quoi s’attendre? • You will be greeted by a 3-1-1 Contact Centre Agent in the official language of your choice. • The agent will ask probing questions in order to properly handle your call. • At the end of the call, the agent will offer you a service request number to allow you to easily follow-up with the City.

More Related