BSM/Business Availability Center

1. BSM/Business Availability Center Strategy & Roadmap April 2008 Customer-version

2. How to use this document • This purpose of this roadmap is: • To communicate the HP BAC Software portfolio strategy, product enhancement focus areas, and associated customer benefits over the next 24 months to interested existing and prospective customers of HP BTO Software • A Customer Disclosure Agreement (CDA) must be in place • Can: • Present this to customers in person or via web conference • Enable and co-present this with authorized HP Software Partners to their customers in person or via web conference • Cannot: • Copy or distribute • Transmit any portion of this file electronically (e.g., via email)* • Print any portion of this file for distribution* • Publish any portion of this file on any internal or external website, Sharepoint, or other electronic file repository *Except with prior finance and legal approval.

3. Forward-looking statements This document contains forward looking statements regarding future operations, product development, product capabilities and availability dates. This information is subject to substantial uncertainties and is subject to change at any time without prior notification. Statements contained in this document concerning these matters only reflect Hewlett Packard's predictions and / or expectations as of the date of this document and actual results and future plans of Hewlett-Packard may differ significantly as a result of, among other things, changes in product strategy resulting from technological, internal corporate, market and other changes. This is not a commitment to deliver any material, code or functionality and should not be relied upon in making purchasing decisions.

4. HP BTO Software CentersBSM is a Multi-center Solution STRATEGY APPLICATIONS OPERATIONS Quality Management Service Automation BSM ITSM Data Center Automation Center Project and PortfolioManagement Center QualityCenter Business Availability Center Service ManagementCenter PerformanceCenter Operations Center CIO Office Client Automation Center Identity Center SOACenter Application Security Center Network Management Center CTO Office Universal CMDB Business Technology Optimization solutions for: SOA • SAP • Oracle • Service Management (ITIL V3) 4

5. HP’s BSM Solution Top-down BSM Integration with key ITSM processes • End-user experience • Top-down problem isolation • Business transaction management • Business service level management incident problem Service Dependency Map SLM change • Consolidated event & performance • Manage Network as a service • Service impact analysis config release Automated Discovery Bottom-up BSM 5

6. HP approach to Business Service Management • Links BSM with ITSM tools to optimize the Service Management Lifecycle • Facilitate alignment across IT domains to optimize event, incident, problem, change and configuration processes • Drive service management from a common service model • Manage from end user and business service perspective • Prioritize IT issues based on business service levels and impact • Accelerate root cause analysis through advanced analytics and problem resolution • Proactively manage business and operational service levels • Consolidate event and in-depth performance tools into a single console. • Automate the creation and maintenance of service dependency maps Integrate with key ITSM processes Minimize business risk Consolidated service health management for application and infrastructure Industry leading application management, operations management, and discovery and dependency mapping solution

7. Where shall I start to achieve BSM? Any order leads to BSM maturity SERVICE LEVEL MANAGEMENT Infrastructure  Application  Business PROBLEM RESOLUTION Diagnostics  Problem isolation Run book automation TRANSACTION MANAGEMENT End user  Business transactions Business process DISCOVERY AND DEPENDENCY MAPPING Manual definition  Infrastructure  Application  Business services CONSOLIDATED OPERATIONS Element Consolidated event & performanceConfig and deployService impact chaos reactive proactive services value IT process maturity

8. HP Business Availability Center HP Business Availability Center Business Service Dashboard End UserManagement(BPM and RUM) ProblemIsolation Service LevelManagement Business ProcessInsight System Availability Management(SiteScope & Ops Center) Discovery and Dependency Mapping Diagnostics(J2EE, .NET, ERP/CRM) TransactionVision Foundation Universal CMDB (Discovery, Federation, Reconciliation, Visualization, Change tracking) Alerts and notifications Service impact analysis Enterprise reporting Third-party integrations 8

9. HP Business Availability Center roadmap Key themes over the next 24 months

10. End User Experience (a) Business Transaction Management (c) Business Service Level Management (b) Application Diagnostics (a) Performance Problem Isolation (d) (e) Service Impact Analysis Business Availability Ctr. Business Availability Center integration strategy BAC/BSM Dashboard (d) (e) Tops Down UCMDB, Discovery & Dependency Mapping (c) Systinet Governance (b) Service Manager (d) Performance Center (a) BSA (e) Bottoms Up Cross-Domain Correlation & Event Root Cause (OPC) (f) OperationsOrchestration (e) • Performance lifecycle • SOA mgmt. • BTM/CMDB • ITSM integrations (SC, SM) • BSA integrations (OO, SAS) • OPC integrations • NNMi integrations Consolidated Event & Performance (OPC) (f) Ops & Network Centers Other Centers Network(NNMi) (g) Other Domain Controllers(Server/OS, App Infra DB/MW, Storage)