IT Infrastructure Optimization & Management Solutions

1. IT Infrastructure Optimization & Management Solutions

2. 1. WSSB Company Profile 2. What are the Problems of Today’s IT Management 3. How to manage IT Infrastructure 4. Success Stories and ROI 5. Q & A AGENDA

3. 1. WSSB Company Profile

4. Customer Based Staff Structure 85 79 57 40 25 12 5 05 06 07 08 09 10 11 WSSB Background Incorporated Date: April 2005 Total workforce: 38 people Product Support: 100% local support Total Customer Based: 85 Total Managed PC: 90,000 units MOF Registration: 040100, 210101, 210102 210103, 210104, 210105, 210106

5. WSSB New Office

6. Products & Services

7. Worldtech Solutions Mission International Product, Local Support United Kingdom & France China Japan Korea Principal - Medialand United States - Atlanta Malaysia, Singapore, Brunei Sole Distributor – WSSB

8. Customers in Malaysia Financial Institution (FSI)

9. Enterprise, Manufacturing & Education

10. Government Sector

11. 2. What are the Problems of Today’s IT Management

12. IT Manager – “How do I spend more time on important vs. urgent tasks?” How do I reduce IT operation costs? Is the our desktops, network & servers safe? How many total asset it my organization? Is my assets and license accurately track? Do I know who is in the network? Are they authorized? Do I know my servers status? Can I keep track it LIVE? How can I bring up the performance or KPI of IT Services? How do I manage my branch offices? Is my branch connection measured and fully utilized? IT Manager

13. IT Complexity And Cost

14. Growth • Customer service • Regulatory compliance • Device management • Varying skill sets • Mobility Prevent attacks, viruses, spam, etc. Address evolving threats Patch management Provide secure access • PC maintenance • Server sprawl • Legacy platforms • Deployment and maintenance • Identity management • Software updates Current IT Challenges

15. 3. How We Manage IT Infrastructure?

16. Desktop Network Server Key Components in IT Infrastructure Server & Network Monitoring Desktop Management IP Management & Network Monitoring

17. Desktop Management – Why? administrators automate, standardize, secure and audit activities Automate?installing software, patches and service packs to client computers Standardize? applying uniform configurations such as wallpapers, shortcuts, printer Secure? applying security policies in client computers ; e.g restricting USB drive and unauthorized software Audit? completing hardware/software inventories, license compliance details, detecting prohibited software usage in network systems, etc

18. How? – TCO!stream DMS Asset Management Features PC Security Features Software Distribution Windows Patches Management High SW CAPEX cost Internet activities Staff KPI & productivities Consolidation of PC management report Travelling cost and downtime Software Piracy Data Leakage PC Policy Standardization Windows vulnerability Internet Monitoring and Software Metering Software & Hardware Inventory Report Designer Policy Control Device Security Management Remote Control Helpdesk TCO!stream All-In-One Suite

19. TCO!STREAM - EASY, POWERFUL, LIGHT, ALL-IN-ONE DMS SOLUTION Integration of IT Asset Management and PC Security Management IT Asset Management • Software/Hardware Inventory PC Security Management • Software Distribution • Windows Patch Mgmt. • Internet Monitoring and Software Metering PC Security Mgmt. + IT Asset Mgmt. • Policy Control • Device Security Mgmt. • Remote Control • Helpdesk • Report Designer Effect of Integration • Centralized management. • Cost saving to purchase a Integrated Total Solution. • Reduce network traffic and system load by sharing 1 integrated client agent. • Integrated reports in a integrated console. • Control security policies by person, department and group based on IT Asset Information.

20. Why? – TCO!stream • Ease of use? Basic user understanding. Don’t need high-level certification • Quick and easy installation? Very straight forward and single file agent • Desktop oriented? User-friendly interface and wizard methodology • Balanced features? Complete of PC management – Asset Management, PC Security, Helpdesk & Reports • Low cost of ownership? TCO!stream license is one time cost, simple implementation & low training curve

21. IP Management – Why? administrators identified, manage, secure and record activities Identified?Real time IP Management and identified IP user Manage? IP address assignation and prevent un authorize user in the network Secure? Control authorize access, Prevent IP Conflict and Duplication IP Report? Complete IP event records such as IP Conflict, IP Changes, MAC Changes and etcs..

22. How? – TCO!secuIP IPM • Device classification • Centralize IP Management Identified • Control IP usage • Restrict Un authorize IP / MAC Manage Report Secure • Prevent IP Conflict • Worm Preventions • Protect critical Network Devices • IP / MAC Event Management • IP Usage Reports

23. Network Monitoring – Why? administrators can locate, monitor, alert and report server information easily Located?Mapping of network devices base on multiple hierarchy Monitoring? Monitoring devices status, utilization and system logs Alert? Instant notified before or during devices failure Report? Complete reporting and summary reports base on devices, groups, monthly and top 10

24. How? – SLAN NMS Manage all devices on your network. Consolidate network, hardware, application and virtualization monitoring Automatically baseline, monitor, analyze, alert network failure in real time

25. 4. Success Stories

26. Case Study 1: BSN

27. 1. Looking for solution to resolve/improve existing DMS Problems • Remote support can not work. Branches PC support cost too high and keep increasing every year • Inaccurate PC inventory information • Time consuming and too difficult to generate or customize inventory report • Can not keep track and prevent game, on-line chatting, social network application and software piracy issues • Unstructured PC policy standard

29. Quantitative Effect Item Cost Remarks Reduced Cost (OPEX) Illegal S/W α Penalty RM10,000 per software Remote Service Call 1,080,000 Travelling cost = RM100 x 45 people x 20days x 12m S/W Installation, Patches Update 108,000 Courier, CD, manpower cost = RM100 x 45 people x 2 times x 12m Physical Inventory 480,000 New Staffs Recruitment Salary = RM2,000/month x 20 people x 12m Productivity α Immediate diagnosis Sub Total 1,668,000 + 2α Cost reduction in the following year Investment (CAPEX) S/W Purchase (1,250,000) TCO!stream (5,300 license) H/W Installation (60,000) Server Sub Total (1,310,000) Gain Versus Investment 358,000 First Year Saving

30. Qualitative Effect Item Before TCO After TCO Expected Effect Average time for remote diagnosis 1 day / incident Immediately Reduced user dissatisfaction Asset Management Physical Inventory Automatic Inventory information Reduced time/cost S/W & Patches Upgrade On-site Visit Remote Deployment Reduced time/cost Problem Log - Problem management by Historical records Prevent same problem PC Audit & Mgnt Report 1 month plus by Manual modification Less than 15 minutes Quicker & accurate decision making Processing Capability 20% 90% Improved productivity

31. Summary If You Have Ideas, We Can Share If You Have Problems, We Can Help If You Need Support, We’ll Be There Thank you Very Much!

32. 5. Questions & Answers