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Challenges FOR the banking sector - in the aftermath of the crisis

Challenges FOR the banking sector - in the aftermath of the crisis. Louise C. Mogensen Deputy Chief Executive Danish Bankers Association. Agenda. Danish Banking sector in overview Challenges for the banking sector Responses. The Danish banking sector in overview.

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Challenges FOR the banking sector - in the aftermath of the crisis

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  1. Challenges FOR the bankingsector- in the aftermath of the crisis Louise C. Mogensen DeputyChiefExecutive Danish Bankers Association

  2. Agenda • Danish Banking sector in overview • Challenges for the bankingsector • Responses

  3. The Danish bankingsector in overview

  4. The number of banks has rapidlydecreased Source: Danish FSA

  5. - so has the number of branches and employees Source: Danish FSA

  6. Still, relativelymanyemployees in a Nordic comparison

  7. Average level of branches in a Nordic comparison

  8. Have the taxpayerspaid for saving the banks?

  9. In Denmark, no!

  10. Fourchallengesfor the banks

  11. 1. Trust

  12. 2. New regulation

  13. 3. Low earnings

  14. 4. New behaviour

  15. OurResponses

  16. Our approach • Order in ourown house • Digitalisation of society • Awareness of the role of the banks

  17. Order in ourown house

  18. New initiatives • Fit and proper regulations • Consumer protection • Codex for goodcorporategovernance in the financialsector

  19. Complaints received since the establishment of The Danish Complaint Board of Banking Services

  20. Digitalisation of society- the danish banks areactive partners

  21. Trust and partnership for 30 years

  22. Danes are heavy users of on-line services Ages 16-74. Source: Statistics Denmark

  23. High penetration of online banking The penetration of online banking services in selected countries, 2004-2012 Percentageof population aged 16-74. • Norway • The Netherlands Denmark • EU-27 Slovakia • Rumania Source: Statistics Denmark

  24. Finance and ict

  25. Copenhagen Finance IT Region A uniquecollaborationbetweenindustryand academia in the intersectionbetweenfinance and ictfounded in 2009.

  26. Digitalisation: Raising the bar

  27. Awareness of the role of banks in society

  28. Financial literacy in the Nordic countries

  29. Increasingcompetencies • Local schools – local branches • Reform of the Danish primaryschool • Collaboration with consumers’ organisation

  30. Entrepreneurship • European Business Games • Access to finance for entrepreneurs

  31. WRAPPING UP

  32. Rebuildingconfidence and trust • Active engagement in society • The need to increase ROE • Communication is key

  33. THANK YOU!Enjoytoday’sconference

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