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Information View of Organization: Framework & Research Bob Travica Asper School of Business

Information View of Organization: Framework & Research Bob Travica Asper School of Business November 19, 2010. Outline. Rationale for Information View of Organization (IVO) Basic terminology Research & Management use of IVO Conclusion & Future Research Questions & Answers.

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Information View of Organization: Framework & Research Bob Travica Asper School of Business

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  1. Information View of Organization: Framework & Research Bob Travica Asper School of Business November 19, 2010

  2. Outline • Rationale for Information View of Organization (IVO) • Basic terminology • Research & Management use of IVO • Conclusion & Future Research • Questions & Answers

  3. Rationale – Organization Theory Side • Enhance link between IS theory (IST) and organization theory (OT) for benefit of both (Orlikowski & Barley, 2001) • OT’s issues: IT invisible and buried in abstract concepts of technology (Clegg et al., 1996; Currie & Galliers, 1999) • But IT is different from other technologies as it works with cognition rather than physical matter (comp. Woodward, Thompson, Perrow) • OT’s bridges: Barley, Clegg, Weick*

  4. Rationale – Information Systems Theory (IST) Side • IST looks at life cycle of ISor information technology (IT): planning – development – management… • IST’s issues: • Theorizing IT • Theorizing information • Organizational context weak or arbitrary (TAM research vs. Task-Media Fit Theory)* • IST’s bridges: Markus, Orlikowski, group systems research, new organizational forms research

  5. Information View of organization (IVO) • In IST: Formalize use of known organizational views by linking them to information & IT • Advance theorizing of information & IT IVO • In OT: Introduce a new view of organization by focusing known organization views on information & IT

  6. Org. Goals & Issues IVO Framework Individuals Work Groups Org. Processes Homo Informaticus IS Design/Development Groupomatics Infoprocesses IVO approach (green) Organization theory (yellow) Information systems theory (blue & white) DATA MEANING KNOWLEDGE WISDOM Org. Structure IS Use IS Adoption Org. Economics INFORMATION TECHNOLOGY Infostructure Infoeconomics IS Management IS Evaluation Infoculture Infopolitics Org. Politics Org. Culture Travica, 2003, 2005

  7. IVO Basic Terminology: Information • Information: An umbrella term for cognitive agents called: • data (symbols for human communication in various states of organization) • knowledge (cognitive structures in human memory) • wisdom (capability of making right judgments) • meaning (process & effect of data-knowledge/wisdom interaction)  key aspect; information=0 before data are understood • Information teleology (example): Uncertainty reduction (Shannon & Weaver, 1949; Galbraith, 1973) vs. uncertainty creation, “creative chaos” (Nonaka & Takecuhi, 1995)

  8. IVO Basic Terminology: Information Technology • Information Technology(IT): • Artifacts for manipulating data – tool, device, machine; electronic and pre-electronic • Agent in data-knowledge interaction i.e. meaning creation (“Medium is a message”, McLuhan) • Equivoque (incongruence b/w workings of automated information system and user`s mental models; Weick) • IT teleology: IT as means of control vs. autonomy (Giddens’s duality of structure & action)

  9. IVO Basic Terminology: Information System, and Organization • In organizations, data IT & procedural knowledge related via the concept of information system (IS) • IS as both cognitive and organizational agent • Organization ontology: Various OT metaphors used, including brain and intelligence • Organization as the intersection of OT and IST aspects (infoculture, infopolitics…) Information System Data IT Data Know-how

  10. Seven Topical Areas in IVO 8 of 12

  11. Infoculture Research & Management Study of Utilities, large professional bureaucracy (Travica, 2008, 2010) IS: Human resource mgt. system (HRMS) using ERP software* Managers have to manipulate HRMS directly (primary user) Theory: Test of infoculture; infoculture influences IS adoption; insight in differentiation of organizational culture Management: Enhance mutual communication and education

  12. Infopolitics Research & Management Utilities, HRMS (Travica, 2008, 2009)

  13. Infopolitical Agenda Infopolitics Research & Management Infopower IS Planning --------------- IS Adoption Infopolitical Fight ------------------------- Infopolitical Flight • Theoretical implications: • Management implications: • Rethink political benefits for line management

  14. Conclusion and Future Research • IVO may advance understanding of organization and IS • Need to advance study of other IVO aspects • Scale development (infoculture, infopolitics) • Theory building • C`est tout, gens! • Questions, please…

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